atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems HELP!!! VODAVI STARPLUS STS

Can someone please help!! at wits end.
we installed last year an expansion unit with an 8 station board, the system now has 26 phones.
For some reason no matter what we have tried, once the Expansion unit is plugged into the main CPU, the voice mail goes haywire and will just ring and ring and becomes sporadic, the id's were changed on vm, to match numbering etc.. the main unit and the expansion unit and the voice mail have all been changed out to rule out any probs with equipment and still does the same thing, Tech support from vodavi is useless, what the heck are we missing? We upgraded software everything. HELP!!!

Default the system and then reprogram the cards back in. I find that when you flex number the vm extensions, whacky things can happen. So you may have to live with a gap in the phone extension numbering.

We completely defaulted everything and started all over from scratch, the numbering starts at 100 and ends ar 125 for everything, is right by the book, has this happened to you??

Are you using the cable that came with the EKSU to connect to the KSU? In other words, you're not using a longer, standard amphenol cable, are you?

No is the cable it came with the 2 additional phones work fine just VM all over the place, is hit or miss and driving us crazy, we completely tore everything down in programming, re-initialized you name it, I sent expansion unit out for repair, thinking maybe that was bad, but came back re-installed and still same prob. If you inplug exp unit everything is just fine. ????? YIKES!

Maybe it is something as simple as a bad cabinet connection cable.

What type of voice mail are you using?
An Inskin or an external(analog/digital)?
If analog, possible problems with ring generator.

When did it stop working properly? Only when you put the expansion cabinet in? Is the digital card the only thing in the expansion cabinet? Just hook up the expansion cabinet and don't plug in the DTIB card. Is vm still sporatic? Then plug in the DTIB card and see if the same thing happens.

Have you used etrace to see call progress if timers are activating extensions properly?

Are there more than 28 co ports in system? Not lines, but co ports? If so partition out what's not being used.

It's hard to give specific advice not knowing all variables. If you are close to port limits, resources start failing.

I wouldn't expect to get answers to all this stuff but look at any of these items to see when things go wrong.

I'm not asking about the cables going to the phone. I'm asking about the cable between the Basic KSU and the Expansion KSU.

Hi,
I appreciate all your help,

I am not sure if my tech did the process of eliminarion with 1st the EXP unit and then the dtib, but I certainly will pass that to him. There is an inskinVM. The system is fine until the EXP unit is plug in. There are 6 co lines there is 1 additional CO board in the main processor;There is only 1 dtib in the expansion. Not sure if he used etrace, but the problem is sporadic sometimes the extension will forward to VM after 4 rings and sometimes, it just doesn't???? Big mystery, But I will have him check those items individually, I'm sure he may have, but who knows...

Thanks for your great help, more than Vodavi has ever given LOL

Lorena

Ok,

Sorry I'm back, I stand completely corrected on 1 issue that I thought we covered:
The cable we are using for the EKSU is NOT the cable it came with, rather the cable we are using is a 6 to 8 foot amphenol cable, There was no room for the other. The question I have now is the supplied cable a straight through, or reverse orientation? This question is from my tech.
I guess is an issue of distance?? It seems wierd there is that much sensitivity, but is possible?
We are going to hold the unit closer and try it, then will have to spend all day re-arranging phone room, but will be worth it if it fixes the issue

Let me know what you think, I will be forever gratefiul for any help you cab give me, as is really been a pain!!

Thanks