atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi TalkPath Voice mail does not disconnect after hang up.

Don't forget about the disconnect string in flash 66, button 9. Needs to be #9999999.

I entered the Flash 66 and it still did not help.
I hooked up to the main line with a hand set and called the number from my cell phone. I waited for the recording to start and hung up my cell phone. From the hand set I heard the line hang up but the recording still resummed and in the backround I could hear a dial tone from the telco line.
This is getting very frustrating. Any help will be appreciated,
Mark.

This is to EV607797.
What do I tell the telco to do? They came to our building and tested the lines and said they were all the same strength reading which by their standards is all they can do. They said it was our system that is error.
Thank you for your help.
Mark

You are still not getting disconnect from the Telco. Here is how you can test it: https://www.sandman.com/cpcbull.html

This is our #1 problem with installs above all else, programming, equipment, etc. So all techs have the tester from sandman: https://www.sandman.com/wizard.html#CPCTester

Strength reading is a means in which the uneducated try to make themselves appear to be educated. They simply don't know what they are doing.

If you search the phrase "loop supervision" on this forum, you'll find that this problem has been discussed hundreds of times on dozens of different systems.

Basically, for any system to recognize that the caller has terminated the call, the central office must disconnect the line for about 1/2 second. This is referred to as loop supervision, calling party control (CPC), cancel on disconnect (COD) or a myriad of other terms. By completely removing voltage from the line, the phone system knows to knock down the call to the voice mail. Without this occurring, your system is going to continue doing what it is doing. It is trying to record because it hasn't been told not to do so.

By the way, the flash 66 thing doesn't apply in your case since your voice mail is digital. Inband disconnect digits are only necessary on analog voice mail systems. There's no sense in messing with any other settings because there is absolutely nothing wrong with your system or the programming.

"this problem has been discussed hundreds of times on dozens of different systems".

- And because customers are leaving real phone companies in droves, this discussion will never end.

The last telco tech (AT&T) that was at our company checked the voltage of the line and monitored when the line was disconnected and when in route. He told me, "The Vodavi phone system is not giving a disconnect signal after receiving a message on the digital voice mail and the calling party disconnects."
I think I need to call a tech in. This is getting very frustrating.
I don't know if I mentioned this before, but we moved from McLeod (VOIP) to AT&T.

By default, if the phone system receives the disconnect signal from the telco, it automatically passes it to the voice mail. It is not very easy to disable this function, so I am fairly confident that it is there.

If what I'm reading is correct, the at&t technician is claiming that the Vodavi system should be sending the disconnect signal to them. Is that what was said? If so, they are 100% incorrect. It is the complete opposite.

I think you are correct. You've been told what the problem is and you've done your best to correct the issue. You'll need a tech familiar with the system to tell the phone company exactly what is going on and what they need to do to get it fixed.

You gave it your best shot. A+ for trying, my friend!

Answer To EV607797,
The tech is saying the voice mail does not hang up when the line is disconnected. It continues until the message times recording times out.

Answer to nfcphoneman,
I will see if I can get someone in.

Thanks to both of you.
Mark