atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi TalkPath Voice mail does not disconnect after hang up.

Another note,
If the caller dials an extension while the recording is running the recording stops. Then when finished talking everything is fine. Just have the issue during a hangup while recording is running or when someone tries to leave a message and hangs up.
Thank you,
Mark

That is because the Talkpath is designed to end recording by pressing any key. Once this occurs, then it will drop the call after just a few more seconds if no other options are chosen.

Since you already mentioned that the voice mail drops the call when you disconnect the active line, that pretty much confirms that the systems are set up properly and the disconnect signal is not being received.

Save yourself some time and try this test: Pick up on an available line and immediately place it on hold. If the hold condition drops off within about 30 seconds, then you are receiving the disconnect signal from at&t. If the line stays on hold indefinitely, they you aren't receiving it.

It did not disconnect. When I went back to the line it was like an off the hook phone and the phone company recording, "If you want to make a call hang up, etc."
I don't know what to tell AT&T. I have tried everything I can think of to convey what the problem is but, they keep saying they lines are functioning correctly.
Thank you Ed.

What,
Line 3 did not hang up. Line 2 did hang up. I am waiting to try line 1.

Line (1) and (3)do not hang up. Line (2) does.

Thanks Ed.

Thank goodness that you are finally on the right track. It should be fairly easy to show the at&t tech what it is that you are looking for now that you have one line to show them for comparison.

Even though you are here for help, thanks for keeping us abreast of your progress. I assure you that it helps us all to learn the quirks of dealing with telcos in other parts of the country. Please check back and let us know how you make out. It appears that the end of your problem may be near.

"If the hold condition drops off within about 30 seconds, then you are receiving the disconnect signal from at&t"

Ed, When I try your test, my Comcast lines drop off in 15 sec but I know they don't have loop disconnect. I think your instructions only work for users who are with a real phone company.

Ed,
Can you contact me at [email protected]

By the way the telco did resolve the problem this morning. All lines are working as you had told me it would if they did what was expected.

Thank you to all for your help.
Mark.

E-mail sent.