atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vertical CCC site

Dave, I feel your pain. I too became spoiled with the down-home way that Vodavi operated. If you had a problem, they welcomed you to go straight to the top if it made you feel better. That's just it, you never needed to do that. As I am sure that Scott and many others can attest, the company is not the same since Vertical took over.

We sold our first Vodavi system in 1989 and never looked back. We have been a 98% Vodavi shop ever since and they appreciated our business. Today, I can't even get a response to an e-mail. What a shame. Vodavi was once a great "people" company. Not any more.

Today, if you aren't selling Vertical's Wave product, they aren't interested in you. The sad thing is that most remaining original dealers aren't selling it.

The CCC site is PITA, half the time it doesn't even load pages. The ftp.vertical site works and there is some useful info on there.

I have a spec sheet for XTS 3.5, it is I belive from March or April of last year. If anyone is interested please PM me and i can email it.

How true.

With the help of cswroe and persistence I finally am able to access vconnect and related sites. Thanks. :toast:

If you are having any issues with V Connect or CCC call 1-877-Vertical and hit option 2 then option 2. This gets you into Phoenix (Vodavi)now Vertical and they can help you there. Why waste all this talk and bashing when it can be solved quickly. They can create new tech ID passwaords and MAS ID's in minutes and make sure you are taken care of!

Vertical has an SES division that caters to the smaller dealers (non Wave) and actually are the old Vodavi RSM's. I would recommend you check out the roadshows and sign up for them at the distributor locations throughout the country. If you are active these RSM's will see you. If you don't know who the RSM's are I would recommend calling the 877-Vertical number.

We aren't bashing. We are simply speaking of our experiences in an effort to figure out what dealers should do. Many dealers come here to discuss our options because we receive little to no communication otherwise except sales-oriented e-mails.

One question though: Shouldn't the RSMs be calling the dealers?

I talked to one of the inside sales reps in Sarasota and they set me up with V-Connect in just a few minutes. It seems that my email was not registered correctly. It actually is a pretty good site for the most part.

Bandit,

Meaning no disrespect here. When I'm sent an email that I need to change the way I'm doing things to further my ability to take care of my customers and I follow those directions to the letter with no satisfaction, I don't believe that's my problem. I and many others responded as requested by Vertical, with no response from them. We followed the directive we were given, the blame isn't on this end.

I strive to provide good customer service. Shouldn't Vertical be expected to do the same?

If those at Vertical don't like what's being said here, they can correct the problem. The ball's in their court. I will continue to give advice to my customers based on their needs, not based on what some company is trying to push. Our suppliers need to understand they aren't the only fish in the Sea. We will look for the support our customers deserve. Period.