atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Dispatch not responding to touch-tones

In that case, you just may be in luck as per cswroe

Blue = digital means no dice with the butt set.

You can plug a digital phone in to the VM ports (not into the voicemail but the extension) and go off hook with it and adjust the volume that way.

Add this line to the registry:

DvmIntroVol

Value = -3

This reduces the audio output on the menus by -3 db. In some cases I've set this down to -6 but this tends to pad it down quite a bit.

UPDATE
Customer still upset as system is still having problems with hearing touch-tones. When myself and my contact call in we seem to not have any problems but most of their clients and board members are.
So far, I tried to adjust line gain in flash 40. We rerecored the main greeting (the most help), and used a digital phone on the ports to increase the handset volume to max. At this point I told him that I do not know what else to try as I do not have the software to get into the phone system for more changes.
I hate to loose him, but I am at a lose beyond replacing the entire system (something they do not want to do right now).
I guess that this is my last hope for other ideas or the software to go further into programing. 605 tells me it is Ver. 3.10-3fe2 Infinte Basic (Mach 1).
Thanks again for all past help and I hope everyone has a great rest of the year.
Stephanie

I've had numerous Triad S systems, which is the same system, just different software, do this.

Replace the KSU. I know of no other solution. Replacing the 3x8 card has no effect so I assume it's a fault in the base cabinet itself.

Thanks for the response Deltron.

Replacing the KSU isn't going to fix the problem. I suspect that the ones who are having problems dial in from a cell phone, cell phones have a tendency to twist tones, and the Dispatch ignores them. Did you adjust the introvol as suggested?

Derrick, (Introvol?)
If you are talking about using the windba, I do not have it.
Myself and my contact use our cell phones and we rarely have problems. I have had problems with my cell and can always tell because the greeting does not stop when I dial the first digit (1). A very weird problem.

"

Member Rated:
posted January 23, 2009 09:20 AM
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Add this line to the registry:

DvmIntroVol

Value = -3

This reduces the audio output on the menus by -3 db. In some cases I've set this down to -6 but this tends to pad it down quite a bit. "

Is this done in the Dispatch or the KSU??
If done on the voicemail, I should be able to take care of it.

Thanks again for the help.