Dispatch not responding to touch-tones

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Re: Dispatch not responding to touch-tones #214657 01/22/09 01:18 PM
Joined: Sep 2005 Posts: 971 Southern Illinois STS E Member
STS E Member Joined: Sep 2005 Posts: 971 Southern Illinois	In that case, you just may be in luck as per cswroe -TJ-

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Re: Dispatch not responding to touch-tones #214658 01/22/09 04:39 PM
Joined: Jan 2005 Posts: 15,384 Likes: 13 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,384 Likes: 13 Fayetteville, NC	Blue = digital means no dice with the butt set. Ed Vaughn, MBSWWYPBX

Re: Dispatch not responding to touch-tones #214659 01/23/09 12:44 AM
Joined: Oct 2004 Posts: 1,492 central pa oobie Member
oobie Member Joined: Oct 2004 Posts: 1,492 central pa	You can plug a digital phone in to the VM ports (not into the voicemail but the extension) and go off hook with it and adjust the volume that way.

Re: Dispatch not responding to touch-tones #214660 01/23/09 02:20 AM
Joined: Feb 2007 Posts: 903 Overland Park, Kansas Deltron Retired Moderator
Deltron Retired Moderator Joined: Feb 2007 Posts: 903 Overland Park, Kansas	Add this line to the registry: DvmIntroVol Value = -3 This reduces the audio output on the menus by -3 db. In some cases I've set this down to -6 but this tends to pad it down quite a bit.

Re: Dispatch not responding to touch-tones #214661 03/10/09 09:57 AM
Joined: Jun 2005 Posts: 370 Omaha, NE. USA Phone_girl_NE Member
Phone_girl_NE Member Joined: Jun 2005 Posts: 370 Omaha, NE. USA	UPDATE Customer still upset as system is still having problems with hearing touch-tones. When myself and my contact call in we seem to not have any problems but most of their clients and board members are. So far, I tried to adjust line gain in flash 40. We rerecored the main greeting (the most help), and used a digital phone on the ports to increase the handset volume to max. At this point I told him that I do not know what else to try as I do not have the software to get into the phone system for more changes. I hate to loose him, but I am at a lose beyond replacing the entire system (something they do not want to do right now). I guess that this is my last hope for other ideas or the software to go further into programing. 605 tells me it is Ver. 3.10-3fe2 Infinte Basic (Mach 1). Thanks again for all past help and I hope everyone has a great rest of the year. Stephanie Do the job right the first time.

Re: Dispatch not responding to touch-tones #214662 03/10/09 10:47 AM
Joined: Feb 2007 Posts: 903 Overland Park, Kansas Deltron Retired Moderator
Deltron Retired Moderator Joined: Feb 2007 Posts: 903 Overland Park, Kansas	I've had numerous Triad S systems, which is the same system, just different software, do this. Replace the KSU. I know of no other solution. Replacing the 3x8 card has no effect so I assume it's a fault in the base cabinet itself.

Re: Dispatch not responding to touch-tones #214663 03/10/09 11:06 AM
Joined: Jun 2005 Posts: 370 Omaha, NE. USA Phone_girl_NE Member
Phone_girl_NE Member Joined: Jun 2005 Posts: 370 Omaha, NE. USA	Thanks for the response Deltron. Do the job right the first time.

Re: Dispatch not responding to touch-tones #214664 03/10/09 11:22 AM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Replacing the KSU isn't going to fix the problem. I suspect that the ones who are having problems dial in from a cell phone, cell phones have a tendency to twist tones, and the Dispatch ignores them. Did you adjust the introvol as suggested? www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: Dispatch not responding to touch-tones #214665 03/10/09 11:35 AM
Joined: Jun 2005 Posts: 370 Omaha, NE. USA Phone_girl_NE Member
Phone_girl_NE Member Joined: Jun 2005 Posts: 370 Omaha, NE. USA	Derrick, (Introvol?) If you are talking about using the windba, I do not have it. Myself and my contact use our cell phones and we rarely have problems. I have had problems with my cell and can always tell because the greeting does not stop when I dial the first digit (1). A very weird problem. Do the job right the first time.

Re: Dispatch not responding to touch-tones #214666 03/10/09 12:29 PM
Joined: Jun 2005 Posts: 370 Omaha, NE. USA Phone_girl_NE Member
Phone_girl_NE Member Joined: Jun 2005 Posts: 370 Omaha, NE. USA	" Member Rated: posted January 23, 2009 09:20 AM -------------------------------------------------------------------------------- Add this line to the registry: DvmIntroVol Value = -3 This reduces the audio output on the menus by -3 db. In some cases I've set this down to -6 but this tends to pad it down quite a bit. " Is this done in the Dispatch or the KSU?? If done on the voicemail, I should be able to take care of it. Thanks again for the help. Do the job right the first time.