|
Joined: Jun 2005
Posts: 370
Member
|
Member
Joined: Jun 2005
Posts: 370 |
Intermintaly, my customer's dispatch does not respond to DTMF. In other words when I start to dial an extension, it just keeps on playing the main greeting so the call ends up at the operator extension. After dialing the extension, system will say "Calling the operator". This system is connected to a Mach-one system. So far, I have not been able to narrow it down to a port. Is there anything in the software for watching the digits that it receives? Customer does not seem to be having any trouble making outside calls so I do not think it is the DTMF in the KSU. Any ideas? Thanks in advance
Do the job right the first time.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jan 2005
Posts: 15,384 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,384 Likes: 13 |
This often happens when the recorded prompts are loud enough to override the caller's digits. It is almost as if the system realizes that the caller dialed a digit but didn't actually hear it. It doesn't start "listening" until the second digit is dialed.
There are two ways that I've been able to overcome this:
One is to re-record the main menu prompt in a male voice. I know that this sounds odd, but there was (and I believe still is) an issue known as "talk-off" that caused voice mail systems to act strangely when female voices were recorded. There was a claim that certain frequencies in a female's voice caused this. Call me crazy, but on a few of these cases, it seemed to work on a different brand of voice mail.
Secondly, I'd consider knocking the CO line transmit level down a notch in the KSU. This will bring the transmit and receive levels more in-line with the customer's current setup. The intermittent nature of your problem may be resolved by just going up or down one step on these level settings.
My guess is that the customer is on a channel bank or local pair gain equipment for their CO lines, where everything is very "hot".
Ed Vaughn, MBSWWYPBX
|
|
|
|
Joined: Jun 2005
Posts: 370
Member
|
Member
Joined: Jun 2005
Posts: 370 |
Ed, I like the answer about the CO lines. They just moved locations when the problem started. To my knowlege, they have not changed their main greeting. I will check into that and let you know. Again, thanks for the quick response. Steph
Hope all is well in DC
Do the job right the first time.
|
|
|
|
Joined: Aug 2003
Posts: 5,154 Likes: 3
Moderator-Vertical, Vodavi
|
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 3 |
Did they happen to move the lines to a channel bank?
|
|
|
|
Joined: Dec 2005
Posts: 651 Likes: 1
Member
|
Member
Joined: Dec 2005
Posts: 651 Likes: 1 |
I had this problem once or twice and I turned up the handset volume of the voice mail ports through windba and the problem went away.
"I thought I was wrong once, but I was mistaken"
|
|
|
|
Joined: Jun 2005
Posts: 370
Member
|
Member
Joined: Jun 2005
Posts: 370 |
They moved office locations. Seemed like it worked OK for awhile. They are using COX communications (AKA cable company) so they are using their cable to break out the phone lines. I tried different volume levels in Flash 40, but that did not seem to really help. I rerecorded the greeting and so far, it seems to be working. I told the customer to try if for a week and see. I'm pretty sure they will be calling me back out. Thanks for the help. It gives me options if it continues to be a problem.
Stephie
Not shure what windba is. Thanks again
Do the job right the first time.
|
|
|
|
Joined: Sep 2005
Posts: 971
Member
|
Member
Joined: Sep 2005
Posts: 971 |
I think the only way to change the settings you need to adjust is in WINDBA from your laptop as stated by ADTELDON.
I had to do it once, and it only appears in that program. Sorry.
-TJ-
|
|
|
|
Joined: Jun 2005
Posts: 370
Member
|
Member
Joined: Jun 2005
Posts: 370 |
That would be a bummer. I don't have the software
Do the job right the first time.
|
|
|
|
Joined: Jan 2008
Posts: 195 Likes: 3
Member
|
Member
Joined: Jan 2008
Posts: 195 Likes: 3 |
Is it an analog dispatch (gray box)? I have had a similar issue before and use a butt set and the feature code to increase handset volume.
|
|
|
|
Joined: Jun 2005
Posts: 370
Member
|
Member
Joined: Jun 2005
Posts: 370 |
Do the job right the first time.
|
|
|
Forums84
Topics94,428
Posts639,501
Members49,821
|
Most Online5,661 May 23rd, 2018
|
|
2 members (nortelvoip, Steve55),
356
guests, and
50
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|