atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems STSe Fax detect

Anyone else using this? I have one that wasn't detecting the fax tone, I checked incoming levels and signal all was good. I plugged my butt set right into the fax ext and nothing, wasn't transferring fax to the ext. After system reset it works again, but this is the second time. So just wondering if anyone else is having this trouble?

We use it at our office Bill. Seems to work fine.

So, do you mean that you get no dial tone on x148 (or 149) when you plug your buttset it?

Is the voice mail answering this line?

There is dial tone, but the fax detect circuit doesn't transfer the call to 148 until after I reset it, this is with everything removed and only my butt set plugged into the SLT jack. Once I reset seems to work fine for awhile, this is the second time so hoping this will cure it, if not I'll see what Vodavi Tech support says. And yes the VM will answer the line, but only after it times out on the time set for fax detect. On the CO line I hear the fax tone, you can hear it hit the detect circuit, but it just rings until time out than rings the CO line on the set. Does all that makes sense?

well after several test faxes before leaving, just tried it and it's failing again. Guess I'll go out tomorrow and put the fax ahead of the system until tech support can figure it out.

Bill:

There are some parameters that may need to be modified in the "PBX integration" screen but I can't remember what. I know it's some strange-looking stuff, but it's in the manual. Do you have a manual? They actually address this in relatively good detail, so it may be fixable.

I hate to sound like a broken record, but are you positive that the card was initialized prior to installation? This sounds like a classic case of the random issues that arise when they aren't initialized. I think I know that you did do it, so you might want to double-check the comments in the descriptions of the PBX integration settings in the manual.

If you want to give me a call tomorrow, I should be available all day. Just PM me and I will send you my number.

Thanks Ed I'll check it out. Yes the system was initialized on install.

Didn't find much under PBX, PBX integration parameters can only be done by laptop which I don't have. I checked CO line levels today and they were good, I'm going to check all other CO line parameters tomorrow. If all that is good going to put fax ahead of system until I can figure this out, good thing they don't get a lot of faxes. I do have a fax detect unit I can put on if push comes to shove.

Bill, one other thing. A lot of people don't just dial a fax number and hit the "start" button like they should. This sends the CNG tone immedately.

I personally wait until I hear the receiving fax before I hit the start button. In doing this, I am pretty much defeating anyone's automatic detection for fax calls.

On a long shot, could it just be people like me who wait until they hear the fax answer before they hit the start button? If so, that pretty much sums it up.

I think you are wasting your time checking line levels, etc. Fax machines are pretty tolerant to just about anything these days.

If you have a modem card in that STS and it's connected to the in-skin, I will be happy to look at the system from here. Just let me know.

Ya I'd already thought of that an when they said it wasn't I tried sending one. I am getting the fax tone at the 66 block, it's just not being recognized. Doesen't have a modem in it, but thanks for the offer. If all CO line parameters check out I'm going to call Vodavi just in case this is a known problem, if it is I'll post it and the fix (if they know). Already checked their tech pubs and didn't see anything. As far as CO line parameters go I was thinking maybe the Vodavi fax detect circuit may be sensitive to line conditions more than the fax. I really think I'm going to find them good, but want to have the info just in case Vodavi asks.

So, you're using the voice mails fax detect? The STSe also has a built in Fax Detect circuit, but the STS did not.

We use the KSU's Fax Detect, not the voice mails. I suggest you try it also and see if it helps your problem.

It's under Flash 40 (pg 184 of the program manual). This works more like the old automatic fax switches.