|
|
Joined: Mar 2010
Posts: 7
Member
|
|
Member
Joined: Mar 2010
Posts: 7 |
I am working on a Strata 424 that is using a PRI and Contact DK as its voicemail. I am trying to have certain extensions ring during day mode and other extensions ring during night mode. The last company that worked on this phone system has the main line (DID 3700) going to port 000 (extenstion 200). Port 000 also is the owner of PhDN 500, which is on the other phones currently ringing in day mode. When the system is placed into night mode, the calls go directly to the automated attendant and do not ring in at all.
Any suggestions on what to look for? All help is appreciated.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
|
|
Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
You need thadjust the programming for DID routing. I believe it is prg. 71
|
|
|
|
|
Joined: Mar 2010
Posts: 7
Member
|
|
Member
Joined: Mar 2010
Posts: 7 |
71 3 got the night ringing fixed. How can I make it delay ring to the AA? Say after 4 rings?
|
|
|
|
|
Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
|
|
Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Hi Mortuo, Welcome to the board! Voyager is correct, it is program 71. To be more specific, without going into details, you have to change the assignments in 71-1 to be 0 + the DN or PhDN that you want to ring. ---- ^ sorry, I didn't refresh the page to see that you posted  ---- I would CF the PhDN, from the owner phone, with a delay of 12 seconds to the VM pilot DN
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
|
|
|
|
|
Joined: Nov 2009
Posts: 34
Member
|
|
Member
Joined: Nov 2009
Posts: 34 |
I'm not as familiar with this system as NEC, but you might try call forwarding the DN to the voicemail or setting it in a hunt group to make it hunt to the voice mail in night mode.
|
|
|
|
|
Joined: Mar 2010
Posts: 7
Member
|
|
Member
Joined: Mar 2010
Posts: 7 |
I tried to CF the PhDN from the owner phone using #603 but it would not accept the voicemail DN 399. Any suggestions?
|
|
|
|
|
Joined: Mar 2010
Posts: 7
Member
|
|
Member
Joined: Mar 2010
Posts: 7 |
I can CF the PhDN using #601 & #602 but #603 & #604 will not work.
|
|
|
|
|
Joined: Oct 2005
Posts: 612 Likes: 1
Member
|
|
Member
Joined: Oct 2005
Posts: 612 Likes: 1 |
Don't forget to add the delay in the CF string (Int # 603 399 Speed Dial 12 Redial for 12 sec delay to VMail).
|
|
|
|
|
Joined: Mar 2010
Posts: 7
Member
|
|
Member
Joined: Mar 2010
Posts: 7 |
From the phone that owns the Phdn, I picked up the phone, pressed the key with the PhDn (501) then dialed #603 (no reorder tone) I dialed 399 and still no reorder tone. The screen appeared to be waiting on an additional digit. I have tried dialing *, *#, and *12# at this point and the phone eventually times out to error. According to the last post, I should be pressing Speed Dial instead, then 12 and redial? Or am I making this too difficult?
Thank you for all of your help.
|
|
|
|
|
Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
|
|
Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Yes, you will need to press the sys speed dial button. Check program 205 for the 497 which is the speed dial button.
|
|
|
|
Forums84
Topics94,431
Posts639,511
Members49,821
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
361
guests, and
75
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
