atcomsystems.ca/forum Forums General General Telephone & Systems Information Phone System Recommendations

I still don't know how he figured he was going to need DID. Sounds like a sales weasel sold him on it.

-Hal

We have been told that we could get analog DID's but it wouldn't save us that much money and the conferencing issues we have now (weak sound) wouldn't be resolved.

Also, we have a Partner ACS system (6 years old)now configured but not currently for DID. Some vendors say we can upgrade to DID, some say we can't. When upgrading has been quoted, it has been significant and probably not worth the cost or effort.

True. AA with voice announcement "If you know your parties extension dial it now" much cheaper.

Of course we don't know what it is that's trying to be accomplished so maybe he does need the DID's.

Also we don't want an auto attendant - nobody has sold us out of that feature. We may be small but we are a consulting firm with large clients. We don't want our clients to punch through an automated system.

So are you wanting certain phone numbers to go to specific agents or groups?

Every person in the office needs to have their own direct dial phone number.

My boss doesn't want the first entity who answers the phone to be a computer and we don't have staff to answer and forward calls.

Ok, fair enough.

-Hal

Phone system with 10 extensions and PRI circuit w/ 20 DIDs. This is a typical SMB system. As mentioned, at this point, either get references or just pick a dealer and go with it.

Go with an integrated PRI and you can make this a cost effective package.

You can add Analog DID's to a Partner system with a "Multitech DID Finder" box - calls come in on Analog DID trunks, the Multitech grabs an Intercom line and transfers it to the intended extension.

It won't solve your conference volume problem.