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Joined: Nov 2001
Posts: 226
Member
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Member
Joined: Nov 2001
Posts: 226 |
My customer has reported that when callers call in, they cannot hear the receptionist. Callers are hanging up. The receptionist can hear them fine, and if she gets up and goes to another phone, and pushes that line button, the conversation is fine, so its not AT&T.
They have tried swapping handsets, like phones, handset cords only, double check for mute to make sure is is OFF, two way interoffice intercom calls to the receptionist cannot hear the receptionist either.
Anybody?
thanks in advance for any ideas or suggestions
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Have you tried reassigning that DN to another port?
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
You can also try reseating the ULD card or resetting system.
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