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Joined: Nov 2006
Posts: 7
Member
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Member
Joined: Nov 2006
Posts: 7 |
I am the IT person in my office and we have a Telrad Connegy system. We have the Avanti 3015D phones. I need to setup a call forward for one of the ext in my office to call an external phone number. I seems to be only willing to take internal ext for the forward. I know it can be done because it was setup before but don't know how. This is a high priority issue.
Thanks for any help you guys can provide.
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Joined: Nov 2001
Posts: 2,500
Member
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Member
Joined: Nov 2001
Posts: 2,500 |
Edit: This came from the Inter-Tel forum. 
Rhett
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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
No problem.
To forward to an outside number you need to set forward COR to ALLOWED in the Class of service for that phone in the e-manger or PCP programing. This might already been done since you said it worked at one time. Then you have to program a speed dial bin with the number you want to call forward to0. Then call forward that phone to that speed dial bin.
Don't forget the 9 (for the trunk group) in the speed dial bin.
Feature 35 2 speeddial/program (button) XXX. For Example.
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