Card Alarm Info?

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Re: Card Alarm Info? #173984 07/20/06 10:04 AM
Joined: Aug 2003 Posts: 1,281 Long Island, New York tony3866 Moderator-Telrad
tony3866 Moderator-Telrad Joined: Aug 2003 Posts: 1,281 Long Island, New York	What's the version of the MPD's ( both sites). I don't think n-12 cards were supportted in early version 7 and maybe not at all. You might have to be E2E. I have to check when I get back to my office but I 80% sure about that. You should also get the latest SB7 software. Need Tech Support on any Telrad system

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Re: Card Alarm Info? #173985 07/20/06 10:54 AM
Joined: Aug 2002 Posts: 4,929 Likes: 1 Lakeland,Florida,USA SSPhone Administrator
SSPhone Administrator Joined: Aug 2002 Posts: 4,929 Likes: 1 Lakeland,Florida,USA	I have a SB7.36 128 with a N12 card to NY Verizon providing the T1 only issues I had was verizion and the Bell in NY couldn't keep the pipe up so we were seeing the same errors. FYI the last verision of SB7 is 7.42 there were problem corrections as well as feature changes thru the 7's. Telrad did a no cost upgrade to all users (thru the dealers of corse) with 7.20 to bring them to 7.36 which fixed several bugs. But that freebe was atleast 3 or 4 years ago. 7.42 chipsets are available just shipped out a set last month. Telrad Digital Programmer Kits Toshiba Voicemail Network Programmer Kits TeamViewer Remote Support BUY Remote Support

Re: Card Alarm Info? #173986 07/21/06 04:58 AM
Joined: Jul 2006 Posts: 11 San Jose CA NETAD Member
NETAD Member Joined: Jul 2006 Posts: 11 San Jose CA	I remember that when the vendor came in to install our Emagen Voice Mail system they changed the chips. I don't know what they changed them to though. They also changed the Memory on the MPD units. I will have to wait for some downtime to pull the MDP to check what the chips are.

Re: Card Alarm Info? #173987 07/21/06 03:11 PM
Joined: Aug 2003 Posts: 1,281 Long Island, New York tony3866 Moderator-Telrad
tony3866 Moderator-Telrad Joined: Aug 2003 Posts: 1,281 Long Island, New York	You can check on your laptop with no down time. Do you have access Need Tech Support on any Telrad system

Re: Card Alarm Info? #173988 07/23/06 10:36 AM
Joined: Aug 2002 Posts: 4,929 Likes: 1 Lakeland,Florida,USA SSPhone Administrator
SSPhone Administrator Joined: Aug 2002 Posts: 4,929 Likes: 1 Lakeland,Florida,USA	Also check the frimware chips on the N12 while you have it down. They should be: 0.8(4B31) Frim 0.7(66A8) Main 0.7 (DEA3) Main Telrad Digital Programmer Kits Toshiba Voicemail Network Programmer Kits TeamViewer Remote Support BUY Remote Support

Re: Card Alarm Info? #173989 07/24/06 10:39 AM
Joined: Jul 2006 Posts: 11 San Jose CA NETAD Member
NETAD Member Joined: Jul 2006 Posts: 11 San Jose CA	MPD400 at the Main Office: V1 (E3AC) V0.4 (763F) 128 at the Branch Office: MPD 1.4 (ED46) V1.0 (282A) The N12s are: 0.8 (4B31) 0.7 (DEA3) 0.7 (66A8)

Re: Card Alarm Info? #173990 07/24/06 12:35 PM
Joined: Aug 2003 Posts: 1,281 Long Island, New York tony3866 Moderator-Telrad
tony3866 Moderator-Telrad Joined: Aug 2003 Posts: 1,281 Long Island, New York	Please gives us the versions of the MPD 128 and the MPD of the 400. 7.XX Need Tech Support on any Telrad system

Re: Card Alarm Info? #173991 07/25/06 07:23 AM
Joined: Jul 2006 Posts: 11 San Jose CA NETAD Member
NETAD Member Joined: Jul 2006 Posts: 11 San Jose CA	Hello, On the 400 it is 7.23 with a handwritten "A" after the 7.23. This is on the module. The chips in the module have 7.39 printed on them. On the 128 it has a "Printed" 7.20 with a handwritten 7.23 on the module. Is there another way to check?

Re: Card Alarm Info? #173992 07/25/06 04:25 PM
Joined: Aug 2003 Posts: 1,281 Long Island, New York tony3866 Moderator-Telrad
tony3866 Moderator-Telrad Joined: Aug 2003 Posts: 1,281 Long Island, New York	That's your problem. You need to be a higher version on the mpds software. At the very least 7.39 Need Tech Support on any Telrad system

Re: Card Alarm Info? #173993 07/26/06 04:17 AM
Joined: Jul 2006 Posts: 11 San Jose CA NETAD Member
NETAD Member Joined: Jul 2006 Posts: 11 San Jose CA	I will physically check the 128 today. I noticed these errors listed in the "display last reset alarm history" on the 128, * SOFTWARE ALARM MSG * FIRMWARE - ULD SOFTWARE ERROR MSG (DEC) = 21 0 18 6 0h 5h F7h C1h 18h 1h 15:30 JUL 24,2006 * SOFTWARE ALARM MSG * FIRMWARE - ULD SOFTWARE ERROR MSG (DEC) = 21 0 18 6 0h 4h F7h C1h 18h 4h 15:30 JUL 24,2006 * SOFTWARE ALARM MSG * FIRMWARE - ULD SOFTWARE ERROR MSG (DEC) = 21 0 18 6 0h 4h F7h C1h 18h 9h 15:30 JUL 24,2006 * SOFTWARE ALARM MSG * FIRMWARE - ULD SOFTWARE ERROR MSG (DEC) = 21 0 18 6 0h 4h F7h C1h 18h Ah 15:30 JUL 24,2006 * SOFTWARE ALARM MSG * FIRMWARE - ULD SOFTWARE ERROR MSG (DEC) = 21 0 18 6 0h 4h F7h C1h 18h 5h 15:30 JUL 24,2006 * SOFTWARE ALARM MSG * FIRMWARE - ULD SOFTWARE ERROR MSG (DEC) = 21 0 18 6 0h 4h F7h C1h 18h Fh 15:30 JUL 24,2006 * SOFTWARE ALARM MSG * FIRMWARE - ULD SOFTWARE ERROR MSG (DEC) = 21 0 18 6 0h 4h F7h C1h 18h Ch 15:30 JUL 24,2006 * SOFTWARE ALARM MSG * FIRMWARE - ULD SOFTWARE ERROR MSG (DEC) = 21 0 18 6 0h 4h F7h C1h 18h 7h 15:30 JUL 24,2006 * SOFTWARE ALARM MSG * FIRMWARE - ULD SOFTWARE ERROR MSG (DEC) = 21 0 18 6 0h 4h F7h C1h 18h 8h 15:30 JUL 24,2006 * SOFTWARE ALARM MSG * FIRMWARE - ULD SOFTWARE ERROR MSG (DEC) = 21 0 18 6 0h 4h F7h C1h 18h Dh 15:30 JUL 24,2006 Is this being caused by having the wrong chips in the MPD?