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Joined: Sep 2001
Posts: 59
Member
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Member
Joined: Sep 2001
Posts: 59 |
Is there any way to play a ran message at the start of any call going into an ACD group(ie.. your call may be monitored.....)
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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
I think it's forced announcement in announcement Plans. record ran and make unlimted I think i would have to try it first. Then set the plan up with diffrent rans after it. But i know there were problems with it in sb3, and maybe sb5.
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Joined: Sep 2001
Posts: 59
Member
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Member
Joined: Sep 2001
Posts: 59 |
What i have found is that forced annoucement just makes the whole message play even if a agent becomes available
Software is the newest e2e
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Joined: Aug 2002
Posts: 4,928 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,928 Likes: 1 |
Jay
Do you have a IPeX/MPD2 or do you have the MPD memory cartridge e2e-1? And what voicemail Imagen or Emagen?
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Joined: Sep 2001
Posts: 59
Member
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Member
Joined: Sep 2001
Posts: 59 |
memory cart. and imagen vm
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Joined: Aug 2002
Posts: 4,928 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,928 Likes: 1 |
Do the lines ring direct to the ACD or are the tranfered by attend? Also what ver Imagen?
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Joined: Aug 2002
Posts: 4,928 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,928 Likes: 1 |
Jay
You know I do offer remote Tech support? You can send me you cfg file I will look it over for errors.
Email and Phone are in my profile.
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