atcomsystems.ca/forum Forums Other TDM Phone Systems Telrad Telephones & Systems Telrad 128 PRI setup

Yep, it sure was! I had a nasty habit early on of putting .com instead of .net at the end of my address. It's correct now. I did the test, and all seems OK, there are still a couple of bugs. Most evident is the fact that I can't get the LCR set to use the PRI (TG 2) to make the calls instead of the CO trunks.

Also, how do I want to set up the reception phone to handle the PRI calls, if she currently is set up as a key set with line appearances?

you need float keys

You mentioned the float keys before, and most of the phones do have two of them, even though *I think* they are set up as PBX phones. Will I need 23 float buttons?

no two maybe three are fine
They are there for apperence only

Sure wish I knew what the resolution was to sksmich on December 9. PRI & SBC.

That sounds like its my problem too.

Mike
I worked with him also. He found the SBC was using a Nortel DSM100 switch not a 5ESS. He had SBC rebuild the curcuit to DMS100 Custom and its up and running. Your PRI was up before the porting of your lines and a program change. And it was set for 5ESS before the change and was tested and working. Right? You had made calls in and out on the channels that were up before the porting.

Actually, I had placed calls into the switch, but the line preferences were still set to use the SBC trunks for outgoing calls. I worked with the CLEC yesterday, and they changed their 5ESS from National to Custom and bingo. The Telrad is still set to 5ESS, but it all works. I'm going to reload the new config WEDNESDAY night :-)
One question. Is there some type of Call Park feature that will allow the receptionist to place a call somewhere that a user can pick up without sending it to mail? She said calls come in and when she screens the call to the recipient, they may say "tell them to hold for a minute." Where does she put the call so the recipient can pick it up?

Mike

Mike
If she has a big display phone she can hold 6 line and see them on her display. The only other way is to make a pbx mdn with no forward to voicemail. But hold recall time needs to be checked to allow for longer recall time.

If she is holding them at the front desk, are there a number she can give to the person to dial to get the call? Or if I go with the MDN, can the person do some type of directed call pickup to get the call on that MDN?