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Joined: Aug 2002
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Administrator
Joined: Aug 2002
Posts: 4,929 Likes: 1 |
use the pickup button on the phone and dial the group number
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Joined: Aug 2003
Posts: 268
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Posts: 268 |
All went well with the cutover, with one exception. With the change of the Attendant's phone to PABX, she lost the DSS console. It is still assigned as ADDON1 to her extension, but it doesn't work. You press any button on it and it momentarily flashes, but that's it.
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Joined: Aug 2002
Posts: 4,929 Likes: 1
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Look in Attendent programming- Attendent Definition. Is she set for ATC1 or answering position?
Then check DSS programming- DSS map assignments and programmable keys. Also make sure the MAP button is lit. ie MAP1 for 1st DSS unit
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Joined: Aug 2003
Posts: 268
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Joined: Aug 2003
Posts: 268 |
She is set to answering position. I assumed it was the default, so I didn't mess with it. The MAP1 DSS assignment is the one I want, but the button doesn't stay lit when you press it. It flashes and goes out justlike the rest of the buttons.
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Joined: Aug 2002
Posts: 4,929 Likes: 1
Administrator
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Administrator
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open the phone and make sure the ribbon cable is connected good.
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Joined: Aug 2003
Posts: 268
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The cable is connected well. The settings for that phone did not change except for the conversion from Key to PABX type, and the MR assignments. Is it possible that if MAP 1 from before doesn't match MAP 1 now, it won't detect the DSS unit?
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Joined: Aug 2003
Posts: 268
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Joined: Aug 2003
Posts: 268 |
Just to put this one to bed...I took the ADDON1 off the extension, the saved and loaded the change. Then I put the ADDON1 back on and saved/loaded the change and Viola !!
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