atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems KX-TA824 & TVA50 - Service Settings and Outside CO Foward

Hi Guys,

I have done some reading here. Real nice forum. I need a little advice.

I have had the TA824 running for several years. I am just getting around to the TVA50. I've got the TVA50 connected (7,8 APT) and quick setup done.

Basically, I want to accomplish two things:

1.
Be able to remotely (thru remote desktop) change call forwarding of my extension. Enable it, Disable it, and control what number it forwards to. The only place I could find to accomplish this is by using a custom service that I could remotely edit in the TVA Maint Console. Is there any other way, maybe in the TA Maint Console? I don't like this one but maybe I could call in and be transferred to my extension and modify remotely thru touch tone?

2.
Main mail box. I don't want any voice messaging for anyone during business hours. But in night and lunch times play a greeting about our hours and then press 1 if they want to leave a message. I just want the messages emailed to one person in the company who can relay them. Is this possible? I would need to setup a service group and go from there?

Thanks for any help.

CK

1.you can remotely change call forwarding variable from TA console

2.Set up a night and lunch custom service record it accordingly with all touchtones defined and all pointed at the general delivery mailbox.and have it repeat 3 times and then diconect and with the latest
software you can turn off #8 direct ext dial off...

I really appreciate it. I'm working on it now... well for the past couple days really. Thanks again.

loop an ext to an unused co port and set that co line mode to modem and then dial in to make changes
via modem come in thru csm .

What is CSM? Sorry.

Another question...

Is there a way to change the default personal greeting for mailboxes to something more simple? I know I can record my own but would rather something more official. They say all those complicated instructions like push 2 to pause etc. I wonder if there's a place in the maintenance console to flip to a shorter one.

You can control call fwd from any mailbox via telephone call, turn it off and on, change number etc. See remote c/fwd
in TVA manual.

Thanks for the advice. I'm thinking about maybe setting up caller id to catch my call and forward to my extension. That would be pretty painless. I will just need to be sure to call that SPECIFIC co to get voicemail. And any other CO to get to talk to someone.

Another question... This FWD/DND light is killing me. Is there a way, from either the 824 or DTA50, to setup something like a virtual extension that doesn't use any jack? This way I could have one extension for people to reach me at (they know I'm here), and one for voicemail. I could set both up on their one touch dial. Maybe using an unused jack is the only answer (not efficient).

Thanks for your help. FYI I am reading manuals but using them more for reference since I'm not a full time phone system person.

Use some white nail polish on it ! yes you can use a dummy slt ext for yout voicemail and you can even have a message button for the dummy ext.

Where would I go first to set this up? I think I would need to enable paralleled telephone for a real jack (not 117-124 that I don't have installed). Then where do see or assign the paralleled slt extension number? I don't lose any proprietary features by enabling paralleled on an extension?