atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Where is the Maintenance Console Software

Okay so its been a while since i've done a TDA system. In the past I bought my clients the system via a local dealer so he naturally got it all setup for us, and the last time I did a system was about 2 years ago, a TDA100 in my own office.

Well obviously they made some changes and the TDA50G is what they sell now... so I bought that from a local distributor of mine (they sold it to me direct after i gave them my BTS dealer number).... so now i have this here and im not quite sure where to get the TDA50G software. I log into my BTS account but all i see is the unified console stuff and the SD card (5.0) files.... what happened to the maintenance console? Do they not use it anymore??? A little help is appreciated here.

Also, do i need to active the TDA50G to use it like i used to with the TDA100? (the person i bought it from activiated it for me, but in this case, i purchased the TDA50G direct from my distributor this time, not through a panasonic dealer, my distributor is authorized to sell me this product line, just not the TDE)

you have to download the new unified manintenance console software. The old stuff is gone from the site.

Yeah got it. I wrote that as I downloaded it. I see its built into that stuff now... now i just need access to the flash rom registration... guess i gotta call panacare or whoever they are now.

If you have a valid dealer & tech ID's you can register it on the panacare web portal

I cant login to panacare. I can login to BTS, no problems... but i don't have a pancare login/pass.. i tried my dealer ID and my tech id (which is basically the 5 digit then the 4 digit number) but it doesnt work...

do you have tech certificates for the tda,tde , ncp
TVA ,unified console ,Networking concepts & tda50G

I just followed the links and was to the point were I could reg systems....

You should Know Who your ASM is it would most likely be my guy....

Whats ASM??? I have certs for the following:

TDA50G
IP Networking Concepts
IP Product Webinar
Unified PC Maintenance Console Webinar

I don't know how to login to that panacare site though... like i said, i tried my BTS dealer # and then the tech id (when i login to bts i use a 9 digit number, which i think is my dealer ID and tech id?)

Your ASM is your Panasonic Sales Rep you would call
him and tell Him that your dealer and tech id won't let you on to reg your system...

Yours is most likely Dave Slowick he is the north east rep!!

So... if you don't have a tech, how could one obtain the unified software?

Your tech ID is four digits. On the panacare site you put your dealer id and your tech id in seperate fields, not one long number. If you have the certs you say you do then you should have dealer & tech id's