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Joined: Nov 2006
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We have an issue in our hotel.
So far I have noticed that 3 of our guest rooms ring when there is a new voice mail.
Is there an option to change it to only blink the light instead of ringing all day long?
Mitel SX-200 Digial (with analog cards) Corporate Office v 8.5 (dos) voice mail
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
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This is a COS issue in the MITEL. Someone been messing around in programming? Or are you the new guy and discovering stuff no one else noticed or cares about?
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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He had an issue awhile ago. Called a tech in to fix up our system. some extensions would transfer. After the only 2 guest rooms would ring like this (room 202 & 204) but just recently room 131 is now doing this.
We called the same tech in when the 2 would do this and paid him for 4 hours for him to tell us that he can't (or doesn't know how) to change that.
No one (other then a tech a couple of years ago) has been in this system. I don't have any software to connect to the mitel, Is there a way to do this from the phone or the front desk console?
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Joined: Aug 2006
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Yes you can do it from the console as long as you have the password to get into programming. Go to form 9 and find a room that is working correctly and note the number under the COS column header. Then go to the rooms that are ringing instead of flashing and change the number under the COS column heading to match the one from the correctly working room. If it is already the same then you have a problem with the phones themselves or the line card(s)
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
I've seen (heard) phones ring even tho COS says lights and it has been the phone. But normally they give a quiet ding-ding continiously. If it's a 2500 set, the ringer bias spring is either weak or not in the right place. That said, I suspect you will find that the COS is wrong and the tech put it in that COS in an attempt to stop the transfer capability. IF you know the password, AND have a modem on the Mitel, either Dane or myself (Or a lot of other Mitel certified techs) can modem in and take a look and fix the problem, IF it's a COS issue. I should state right here that it won't be free, at least if I do it. Cannot speak for others, but probably be true of them, as well. Here I am retired and trying to get a little work!! John C. (Not Garand)
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Nov 2006
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I know that we dont have a dial in for our phone system.
I'll look into the folders of the system we have to see if it's written down there. When the company was closed they gave us all the info. But I do know the guy who installed the system so I can call him to see if he remembers.
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This may not apply unless your hotel is still using older sets... Try reversing the polarity of the wires in the jack in the room. The ringers on some older phones (2500 sets and back) are polarity sensitive and will give a slight *ting* when the Mitel sends out the MW signal, which is just a brief burst of AC ring voltage. If it's only happening when the room has a voicemail, that could explain it.
Harry at Telecom Equipment & Consulting Specializing in Mitel systems for the Hotel/Motel industry www.TECHarry.com
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Do you have any ONS cards in the system (9109-010-xxx)?? One of the ports may be failing and randomly 'pulsing' other rooms, causing them to ring. When the phones ring, are they 3 quick bursts, or a long ring cycle?
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No Joy,
I looked through the folder they left here and lucky for me they had the password written down.
I entered the CDE (I think) and choose form 09
I looked at several rooms, and found that the COS are all the same listed at 2
Am I to assume that the line card is bad for that section? Or could it be as simple as the phone is bad?
Fiftyfooter: All of our line cards are: 9110-110 As for the ring, It rings just like a telephone call would be coming in. You can pick up the phone and hear dial tone. When you hang up the phone about 1-2 seconds later it will start to ring. If you check the voicemail and hang up the phone it wont ring like that until you get a new voice mail for that extension.
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