web statisticsweb stats

Business Phone Systems

Support Service-Disabled Veterans!
Discount software from Direct Deals
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#599310 03/29/16 11:37 AM
Joined: Dec 2011
Posts: 28
Member
Member
Joined: Dec 2011
Posts: 28
I Finally got my ITT 501A KSU up and running with W.E. 400H CKTs. Everything works fine except Line 5. I get no light nor signal, except when I select the line key and ring it I get a audible ringing signal. I've tried several different line cards.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2006
Posts: 3,290
Member
*****
Member
*****
Offline
Joined: Sep 2006
Posts: 3,290
You need to go back and re-write your remarks in a way that we can trouble-shoot logically.

"I get no light nor signal" means...what? What kind of "signal"? Did you mean "I get no light or DIAL TONE" ?

"Audible ringing signal" Is there any other kind?

Are you using a common audible wiring arrangement?

How many telephones do you have connected?

Do you hear dial tone at the 5T and 5R terminals in the KSU?

If you pop the cover of a phone, do you hear dial tone at the 5T and 5R terminals on the key?

"except when I select the line key and ring it I get a audible ringing signal."

How do you mean "select the line key and ring it"?

Now, as to lamps, can you ground the A lead for line 5 at the KSU and hear the relay in the line card operating? Does a test lamp connected right at the 5LG and 5L terminals light when you do this?


Arthur P. Bloom
"30 years of faithful service...15 years on hold"

Joined: Dec 2011
Posts: 28
Member
Member
Joined: Dec 2011
Posts: 28
sorry about that I don't know where I left my mind lately... I have only one phone so far. I'm using the common audible arrangement. when I press line 5 I get no dial tone or light. When I ring the line from my merlin pbx, The test light and the interrupter does not activate. if I press the line key and pick up the receiver i can hear a ringing signal.

hope that helps.

Joined: May 2007
Posts: 5,058
Likes: 5
Moderator-1A2, Cabling
*****
Moderator-1A2, Cabling
*****
Joined: May 2007
Posts: 5,058
Likes: 5
Sounds like an open A lead.

As Arthur suggested, open the KSU and short the Black/Brown pair - the light should come on. If it doesn't, remove the station wiring and try again. If it still doesn't, then the internal KSU cabling is open or has been removed.

Very often line 5 was used for an Intercom. 401 B Intercom and Dial Intercoms did not need an A lead. Perhaps it was "stolen" for some other use.

If the lamp does light, then try shorting the line from inside the set.

As far as hearing ringing signal, but not dial tone, you might be "off half a pair on the cut down". Double check your wiring.

Sam


"Where are we going and why are we in this hand basket?"
Joined: Dec 2011
Posts: 28
Member
Member
Joined: Dec 2011
Posts: 28
I was able to short the line from inside the KSU but not on the set. I have also checked the wiring to the phone and everything seems to be fine.

Joined: Dec 2011
Posts: 28
Member
Member
Joined: Dec 2011
Posts: 28
I also forgot the telephone set I have is a NOS ITT 564

Joined: Sep 2006
Posts: 3,290
Member
*****
Member
*****
Offline
Joined: Sep 2006
Posts: 3,290
Shorting things is not a reliable method of testing telephone circuits. You need to use a test set.

Plug a single-ended 25-pair cable with a male Amphenol plug into the cable that serves the telephone in question. Then test the 13th pair (Bk/Gr) with a test set. If you do not hear dial tone, (and assuming that you really ***did*** punch down the Bk/Gr correctly at the KSU) then you have an open pair in the cable. The chances against this are about 1,000,000,000 to one. The chances that you did not punch the pair down correctly are about 1 in 25.


Arthur P. Bloom
"30 years of faithful service...15 years on hold"

Joined: Dec 2011
Posts: 28
Member
Member
Joined: Dec 2011
Posts: 28
I figured it out. On block C, The 66 Block teeth were not grabbing the cable. Thanks for all the help.

Joined: Dec 2011
Posts: 28
Member
Member
Joined: Dec 2011
Posts: 28
Originally Posted by Ben Ludke
I figured it out. On block C, The 66 Block teeth were not grabbing the cable. Thanks for all the help.
on line 5 tip/ring

Joined: May 2007
Posts: 5,058
Likes: 5
Moderator-1A2, Cabling
*****
Moderator-1A2, Cabling
*****
Joined: May 2007
Posts: 5,058
Likes: 5
Glad it worked out.

Sam


"Where are we going and why are we in this hand basket?"
Page 1 of 2 1 2

Moderated by  ChrisRR, EV607797, Silversam 

Link Copied to Clipboard
Newest Topics
OfficeServ 500
by phonman123 - 11/08/24 09:08 AM
OfficeServ 7200 enable 4 digit extensions
by Robert Stuart - 11/05/24 05:42 AM
OfficeServ 7200 v4.60b software?
by Robert Stuart - 11/04/24 05:38 PM
CTX 100 Can't Connect with eManager
by stwtech - 11/04/24 04:24 PM
Forum Statistics
Forums84
Topics94,428
Posts639,502
Members49,821
Most Online5,661
May 23rd, 2018
Newest Members
FooF, brianorbrain, AndyW251, Dean Badelek, PCCsup
49,820 Registered Users
Top Posters(30 Days)
Toner 10
pvj 8
R4+Z 4
Who's Online Now
0 members (), 497 guests, and 28 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2024
Powered by UBB.threads™ PHP Forum Software 8.0.0