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Joined: Apr 2005
Posts: 75
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Joined: Apr 2005
Posts: 75 |
just saw a similar problem described over at shoretelforums.com, you might compare notes.
I'd appreciate knowing the fix, once you find it.
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Joined: Jun 2009
Posts: 2
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Joined: Jun 2009
Posts: 2 |
Network is fine. Ext to ext calls or ext to voicemail calls are perfect. event logs clean. TMSNcc indicates normal call setup and teardown. not only rebooted st switch but swapped it out completely. searched build notes and kb for similar problem - nothing. KB11044 has to do with one way audio usually associated with routing problems - not the case here. Starting to think this is an overreacting echo canceller. Just don't know whether it's Shoretel or telco.
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Joined: Jun 2005
Posts: 512
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Joined: Jun 2005
Posts: 512 |
Yeah same here, good network, internal calls good, nothing in logs, swapped out sg-30 to first GEN switch 40/08 didn't matter, even a new phone for testing didn't matter and I upgarded to the latest 8.1 GA. I'm going to be on site next week to pull an audio and packet capture.
I though about the echo, handset gain, sidetone, but all of the sites use the same boot files and none of the other sites have this issue.
If the voltage on the telco lines are not at 48v, maybe a little lower would that cause this problem? I never took a reading on the voltage.
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