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Joined: Jul 2011
Posts: 21
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just moved from california to florida, and the unit was not hooked up for 3-4 weeks, and lost the programming... im looking for a installer in the orlando area or just a couple of hints, i have all the manuals, and setup this with the pc-dba software around 5 years ago so im familiar with this unit..
2 main problems. VM and basic setup...
i have a single tennant group 1 company 10 phones. no software, all done on the phone...
VM was setup to go to hunt group 433, and says no legal member.. any tips??
i called vertical, (what a joke)...
Comdial DX-80 With all the Bells And Whistles
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Joined: Jul 2011
Posts: 21
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Joined: Jul 2011
Posts: 21 |
also can answer position be grouped together by tennant group?? seems like in the programming, you are allowed to have 6 extensions ring per CO... we need all phones to ring...
Comdial DX-80 With all the Bells And Whistles
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Replace the batteries and perform a cold start. Make sure all connectors are firmly seated.
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Joined: Feb 2011
Posts: 4
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Joined: Feb 2011
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try calling vm extensions(157,158,ect. no legal member means the pbx thinks you have no voicemail. make sure vm has a heartbeat(top right, steady flash)
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Joined: Jan 2004
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
do yourself a favor and get a Comdial tech in to set it up for you
Skip
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Serving SW and West central Fl since 1984
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Joined: Jul 2011
Posts: 21
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Well, ive tried to get a tech, no luck in this area, everybody is nortel,
Already replaced the batteries and performed coldstart, busy light is solid green on the harddrive VM.
calling 157 says out of service, eventhough those ports are setup as VM.
Comdial DX-80 With all the Bells And Whistles
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Joined: Jul 2006
Posts: 2,748 Likes: 18
Admin
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Admin
Joined: Jul 2006
Posts: 2,748 Likes: 18 |
This model is end of life
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Joined: Jul 2011
Posts: 21
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Joined: Jul 2011
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well, i think ive nailed the problem, the harddrive is trashed... restarted the system again, and the hard drive made a noise that makes anybody in the tech industry cringe... anyway to try and copy the information off that drive and get a new one? or do i need to purchase a new voicemail card.
Comdial DX-80 With all the Bells And Whistles
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Joined: Jul 2006
Posts: 2,748 Likes: 18
Admin
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Admin
Joined: Jul 2006
Posts: 2,748 Likes: 18 |
Does the In-skin have a set of instructions or is it magic (IFM) how it interfaces to the DX-80? It has a sequence of assigning stations to group 24 which is 433 by default. I'd go through the whole installation process, but when you can't directly dial the VM ports (do they assign in ascending order?) it sounds like your VM card is not initializing or broken.
I'd try to find a dealer or a VM instruction set or both.
EDIT: Oops, composed before but sent after your post. There is a company that repairs or replaces VM systems and a Comdial dealer can get your unit exchanged or repaired. It's a tad pricey to replace, not so much to repair. Now it comes down to how much you want to put into it. Sucking the contents of the HD is probably not cost effective.
Carl
This model is end of life
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Joined: Jul 2003
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If the vm supports a compact flash, I'd likely go that route for the 10 users.
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