nothing in the system database can change that ring.
To program with a PC you need the appropriate proprietary software for the level of software in your system. Everything you can do from a PC can also be done through a telephone so you really don't need to get the software to program it. You do need a good Comdial Tech though, and I doubt the gov. agency you work for is willing to pay the cost which is why you are where you are with this issue. Sorry. I don't mean to offend you with that statement so please don't take it wrong.
Mark

Mark