web statisticsweb stats

Business Phone Systems

Support Service-Disabled Veterans!
Discount software from Direct Deals
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#29907 07/27/04 09:19 AM
Joined: Jul 2004
Posts: 18
Member
Member
Offline
Joined: Jul 2004
Posts: 18
Ok here is the problem using dx-80 w/33 software calls come in a the display shows the name, hit the button for number and there is nothing there. I have hooked up a cheap id from radio shack and name and number are being sent, works on norstar system also. I called Comdial tech and they said i must have the wrong type of ID service from my telco, but could not tell me what i needed. any ideas?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#29908 07/27/04 09:47 AM
Joined: Apr 2004
Posts: 90
Member
Member
Offline
Joined: Apr 2004
Posts: 90
only phones programmed to ring will display CID or if the call is transferred there. The soft-key on the left is the one to toggle name and number.

[This message has been edited by bikechuck (edited July 27, 2004).]

#29909 07/27/04 01:34 PM
Joined: Jul 2004
Posts: 18
Member
Member
Offline
Joined: Jul 2004
Posts: 18
phones do ring, and when you hit the left soft-key it goes from displaying the caller id name to the screen that is supposed to display number but it only displays line 1 incoming.

#29910 07/28/04 02:14 AM
Joined: Mar 2001
Posts: 3,268
Member
Member
Joined: Mar 2001
Posts: 3,268
There is a CID ring time adjustment on F33 software that isn't on the F32 version. You might check on that.

#29911 07/28/04 07:38 AM
Joined: Jul 2004
Posts: 18
Member
Member
Offline
Joined: Jul 2004
Posts: 18
Tried that already, no change still only gives name, but thanks.

#29912 07/28/04 08:23 AM
Joined: Feb 2004
Posts: 323
Member
Member
Joined: Feb 2004
Posts: 323
Just curious, does the number show up in smdr?

#29913 08/02/04 04:37 AM
Joined: Jul 2004
Posts: 18
Member
Member
Offline
Joined: Jul 2004
Posts: 18
no the incoming number does not show in smdr either

#29914 08/02/04 04:42 AM
Joined: Apr 2004
Posts: 731
Member
Member
Joined: Apr 2004
Posts: 731
Was the system always build 33 or was it upgraded?

If recent upgade. Did you convert the database or just pop in the chips? I have seen this cause software issues.

Have you tried it in a defaulted state?

#29915 08/02/04 10:00 AM
Joined: Sep 2003
Posts: 776
Member
Member
Joined: Sep 2003
Posts: 776
I think there's a field in Call Handling that allows you to accept data for incoming calls. Check it out & see how its set

#29916 08/03/04 09:24 AM
Joined: Jul 2004
Posts: 18
Member
Member
Offline
Joined: Jul 2004
Posts: 18
It is turned on, still nothing.

Page 1 of 2 1 2

Link Copied to Clipboard
Newest Topics
1A2 key system A-Lead issue.
by Rupert - 10/29/24 09:01 PM
105A MOH
by John807 - 10/29/24 03:31 PM
How to repair Samsung OS 7100 Power Supply
by NateBates - 10/28/24 07:25 PM
Office serve 7030
by Dean Badelek - 10/26/24 03:56 AM
Forum Statistics
Forums84
Topics94,422
Posts639,464
Members49,818
Most Online5,661
May 23rd, 2018
Newest Members
AndyW251, Dean Badelek, PCCsup, spoonmagician, Eddie5
49,818 Registered Users
Top Posters(30 Days)
Toner 7
R4+Z 4
pvj 3
Eddie5 2
Who's Online Now
3 members (Touch Tone Tommy, Professor Shadow, nortelvoip), 247 guests, and 161 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2024
Powered by UBB.threads™ PHP Forum Software 8.0.0