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Joined: Jul 2004
Posts: 18
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Joined: Jul 2004
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Ok here is the problem using dx-80 w/33 software calls come in a the display shows the name, hit the button for number and there is nothing there. I have hooked up a cheap id from radio shack and name and number are being sent, works on norstar system also. I called Comdial tech and they said i must have the wrong type of ID service from my telco, but could not tell me what i needed. any ideas?
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Joined: Apr 2004
Posts: 90
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only phones programmed to ring will display CID or if the call is transferred there. The soft-key on the left is the one to toggle name and number.
[This message has been edited by bikechuck (edited July 27, 2004).]
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Joined: Jul 2004
Posts: 18
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Posts: 18 |
phones do ring, and when you hit the left soft-key it goes from displaying the caller id name to the screen that is supposed to display number but it only displays line 1 incoming.
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Joined: Mar 2001
Posts: 3,268
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There is a CID ring time adjustment on F33 software that isn't on the F32 version. You might check on that.
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Joined: Jul 2004
Posts: 18
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Tried that already, no change still only gives name, but thanks.
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Joined: Feb 2004
Posts: 323
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Just curious, does the number show up in smdr?
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Joined: Jul 2004
Posts: 18
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no the incoming number does not show in smdr either
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Joined: Apr 2004
Posts: 731
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Was the system always build 33 or was it upgraded?
If recent upgade. Did you convert the database or just pop in the chips? I have seen this cause software issues.
Have you tried it in a defaulted state?
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Joined: Sep 2003
Posts: 776
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I think there's a field in Call Handling that allows you to accept data for incoming calls. Check it out & see how its set
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Joined: Jul 2004
Posts: 18
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It is turned on, still nothing.
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