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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
I'm sure there is but don't panic yet. Try connecting with keylink then shut the system down and start it up, when the VM boots thier might be a screen for 15 seconds that offers 4 options, 1 to start VM (which it does if you do nothing for 15 secs. and one of the choices should be set-up. I've not tried this on the in skin VM with Keylink but it's true on other flavors of Key Voice (Comdial) VM systems.
mark
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Joined: May 2004
Posts: 8
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Where can I download Keylink?
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
when you first fire up the mail, it will come up with a screen that says 1 to run voice mail...2 for setup/upgrade...3 to exit to DOS. I may have the last two backwards, but the menu is self explanatory. when you run the setup again and change the parameters, it will reset the password.
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Joined: May 2004
Posts: 8
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zman,
the problem is that the menu does not stay up long enough to make a selection. As a matter of fact, it does not stay up long enough to even see the options.
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Joined: Oct 2001
Posts: 6,160
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Member
Joined: Oct 2001
Posts: 6,160 |
I can email keylink to you if you need it.
check your email, I will send it when you respond.
mark
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Joined: May 2004
Posts: 8
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I have 3.1 now. I had 2.5 and thought maybe it was just my older version that was causing my issues.
How do I just flatten and start from new?
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Joined: Oct 2001
Posts: 6,160
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Member
Joined: Oct 2001
Posts: 6,160 |
I can't find anything on the Comdial Dealer site with information on how to format and re-load a flash based VM. Without the password you might not even be able to do it.
If no one on the board can help you I'll call Tech Support and see what I can find out.
mark
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Joined: Sep 2003
Posts: 776
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I think contacting comdial tech support is the best thing to do with this situation.
Mark, when you find out, please post.
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Joined: Oct 2001
Posts: 6,160
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I emailed tech support today, it usually takes a few days to get a response. Sooner or later we'll all have to know how to do this. I think comdial will either tell us to buy a new flash card or want to charge to dial in and reset the password, we'll see.
mark
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Joined: Oct 2001
Posts: 6,160
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Member
Joined: Oct 2001
Posts: 6,160 |
I've not recieved any email back from Comdial on this (big surprize) if it hasn't been resolved a phone call to tech support will be necessary. Let me know, I might have time to sit on hold for a few hours on Friday.
mark
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