8100 5.01 -- Analog ports won't break dial tone

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8100 5.01 -- Analog ports won't break dial tone #248735 02/08/12 01:54 AM
Joined: Apr 2007 Posts: 1,439 Denver, CO doghart Member
doghart Member Joined: Apr 2007 Posts: 1,439 Denver, CO	I cannot break dialtone on all 16 ports of my analog card with DTMF. If I use pulse dial, it works. I cannot even dial station to station, I think my DTMF receivers in the CPU are bad. I have checked 10-09, 15-03. I have deleted the blade and re-added, I have replaced the blade, I have reset the pbx. All my trunks are PRI and all my stations are IP, SIP or digital. I have emailed NTAC my database, just looking for any other ideas. D

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Re: 8100 5.01 -- Analog ports won't break dial tone #248736 02/08/12 02:58 AM
Joined: Jan 2004 Posts: 6,648 Sarasota FL skip555 RIP Moderator-Nisuko-Tie, General
skip555 RIP Moderator-Nisuko-Tie, General Joined: Jan 2004 Posts: 6,648 Sarasota FL	how are you testing ? I often cant break dial tone with my butt set in tone but when I try a 2500 set it works fine . Skip ------------------------------------ Serving SW and West central Fl since 1984

Re: 8100 5.01 -- Analog ports won't break dial tone #248737 02/08/12 05:02 AM
Joined: Apr 2007 Posts: 1,439 Denver, CO doghart Member
doghart Member Joined: Apr 2007 Posts: 1,439 Denver, CO	2 Different butt sets, the complaint is faxes (majority of my analog ports) can't dial out. Customer just ported all their fax numbers to the existing PRI service from Time Warner (3 spans). Giving me a headache. I will try a standard analog phone, thanks. D

Re: 8100 5.01 -- Analog ports won't break dial tone #248738 02/08/12 06:20 AM
Joined: Nov 2001 Posts: 1,640 Philadelphia Pa suburbs ttech Moderator-NEC
ttech Moderator-NEC Joined: Nov 2001 Posts: 1,640 Philadelphia Pa suburbs	If the DTMF receivers are bad you will still get dial tone but dialing wont break dial tone. It would be "tone deaf" Nec DSX Aspire UX5000 SV8100 SV9100 SL1100 Certified

Re: 8100 5.01 -- Analog ports won't break dial tone #248739 02/08/12 07:47 AM
Joined: Jul 2005 Posts: 1,336 Tauranga, New Zealand paulw Member
paulw Member Joined: Jul 2005 Posts: 1,336 Tauranga, New Zealand	Does a reboot of the system fix it and is there a Zeacom on site?? Regards, Paul W Now back to a 0 day week. Love these 7 day weekends.

Re: 8100 5.01 -- Analog ports won't break dial tone #248740 02/08/12 12:00 PM
Joined: Mar 2003 Posts: 679 N.E. Texas Tip&Ring Member
Tip&Ring Member Joined: Mar 2003 Posts: 679 N.E. Texas	There are no per se DTMF recievers on the 8100/UX5000 systems they use DSP resources on the CPU. I suspect a glitch, Try Shutting down , pull the CPU and let it sit in the slot but not pligged in for about 5 min. so the caps will discharge. There are some settings in 10-09 for allocating the dsp's but at default the first 8 are set for analog extensions, the next group 9-32 are for trunks, and the last group 33-160 are for extensions and trunks. DJ

Re: 8100 5.01 -- Analog ports won't break dial tone #248741 02/09/12 01:42 PM
Joined: Apr 2007 Posts: 1,439 Denver, CO doghart Member
doghart Member Joined: Apr 2007 Posts: 1,439 Denver, CO	Quote Originally posted by paulw: Does a reboot of the system fix it and is there a Zeacom on site?? There is a Zeacom on site (is there something I should know??), but a shutdown/restart of the PBX does not clear the issue. Going to site tonight @8pm to initialize the CPU and try with default database. NTAC loaded my database and worked fine in ntheir lab... D

Re: 8100 5.01 -- Analog ports won't break dial tone #248742 02/09/12 03:54 PM
Joined: Jul 2005 Posts: 1,336 Tauranga, New Zealand paulw Member
paulw Member Joined: Jul 2005 Posts: 1,336 Tauranga, New Zealand	Weell... back in the days of V3.XX we had a lot of this and only on Zeacom sites. The DTMF receivers resources would gradually vanish for some reason over a period of days to weeks. The only way to get them back on line was to reboot the 8100. This was supposed to have been sorted on R4.XX and later but as software loads are regional maybe something was missed in the US load.. Loading the database into the lab here I could never reproduce it.. Regards, Paul W Now back to a 0 day week. Love these 7 day weekends.

Re: 8100 5.01 -- Analog ports won't break dial tone #248743 02/09/12 04:53 PM
Joined: Apr 2007 Posts: 1,439 Denver, CO doghart Member
doghart Member Joined: Apr 2007 Posts: 1,439 Denver, CO	Well I have spent the last 2 hours futzing with this and here's where I'm at: 1. Power down/up = analog ports still cannot break dial tone with DTMF 2. Defaulting CPU (no netlink and no ucb) = analog ports function normally 3. re-loading original database with PcPro = analog ports go back to not breaking dialtone with DTMF I really don't know what to do except perhaps open a new pc pro database and copy by hand from the original database and see where I get.... at a total loss... D

Re: 8100 5.01 -- Analog ports won't break dial tone #248744 02/09/12 05:47 PM
Joined: Jul 2001 Posts: 1,985 Chetco Effect DrPbx Moderator-Mitel, NEC, Vodavi
DrPbx Moderator-Mitel, NEC, Vodavi Joined: Jul 2001 Posts: 1,985 Chetco Effect	I think the answer is analog ports do not use ARS. Look at 14-06, route table 001, priority 1 should have your outbound trunk group. It is probably a 0 right now.