atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Aspire Hell! - no remote connection

Coral
POS...ya, we think alike, was thinking the same thing. LOL

I thought about putting a switch infront like you suggested, but would that work? How would the aspire AND the firewall connect to the ISP?
Current Network:
internet - ISP Cisco trunk T1 voice/data - PFSense Firewall - Switch - Network/Aspire

Suggested Network:
internet - ISP Cisco trunk T1 voice/data - switch < 1 - PFSense Firewall 2 - Aspire

Not only, how would they connect to the ISP with the same static IP, but I would also have to port forward ALL ports through the firewall so that the main location could use the phones, correct? Unless I ran another switch off of the aspire for JUST phones? esentially making two networks, one for the phones the other for data network, possible?

Ya, win Firewalls are ALL disabled, they suck!


Jumanji
ya, I've restarted it many times, made no difference. no can't ping the aspire. yes, DRS is same as NTCPU. The provider opened the paackaged patch cords. a packet sniffer is a good idea.


I was thinking the aspire had some sor of firewall on itself, does it? Either port forwarding is off and/or aspire firewall was on. Only reasons I can think only the aspire wouldn't be reachable.

Thanks!

For test purposes have you taken the IP address and assigned it to a computer. Then try to ping it from outside the company coming in. Maybe that IP address isn't a global ip address. Just a side note.....I didn't think the cisco Pix firewall did QOS

FYI... The Cicso I speak of is a Cisco IAD2400 series.

Have you assigned the IP phones there IP address? YOu should be able to ping those ip's as well.

huh..? Internally the phones work fine. The issue is that nothing connects to the NTCPU/DRS from outside/remote.

Ok, How many public IP's do you have? Just one?

have about 50... of those available about 30...
what ya thinkin?

In each phone you should have to set up a IP address, the dns server. Are the guys who set your phone system up not wanting to do this for you? Because if they are asprire trained they should get tech support involved.

if he can't ping the aspire than something must be wrong with that ip address? It maybe assigned wrong or something. There is no firewall in the cpu of the aspire. Also there should be a pva card with an ip address as well. Is that correct??

But here is what I don't get, If you just paid someone to install IP phones in your office, where are those people? they are not done with their job
get em back or get a refund!!!

ok, maybe I need to clarify... or maybe I need to be clarified...heh...

Our phone provider came in and setup the entire "in-house" phone system. The aspire box, VM, conf phones, and all the desk phone stations... some 35 phones. In-house EVERYTHING works ok.

In addition to the in-house phones we got 5 IP phones and one softphone. The 5 IP phones go to the 4 remote offices, and the softphone goes onto a laptop of a remote user in Maine.

The firewall, servers, network infastructure I all build. Only the aspire equipment is from the provider.

When I setup the 5 IP phones and softphone inhouse, everything works ok. I know how to access and assign the IP, DRS, DNS of these IP phones and softphone.

The issue is when I use the 5 IP phones and softphone OUTSIDE/REMOTELY the main office network. I get a 'unable to find/connect to DRS'.

Yes, the remote offices and remote user all have VPN setup and working ok. They can access servers, http, ftp, and ping. BUT the IP phones and softphone DO NOT connect to the DRS/NTCPU.

So basically, now my options are...
- change the IP of the NTCPU and VOIP see if I can then ping these from outside.
- on the IP phone, set the gateway to the VOIP IP.
- make sure ALL gateway entries on the aspire point ot the firewall IP.
- change the firewall
- enable ALL necessary ports on ALL firewalls.
- put the aspire on a DMZ
- put the aspire infront of the firewall

And the reason I posted in here is asking has ANYONE had this issue? Or at least any idea, or direction to point me in, cause this is driving me crazy!

I've asked the installer/provider and they have no idea what's causing it. They're last response is.. "We think it's an issue with the firewall, and if you want us to look into it, we'd have to charge you for the time" ..."But, you know, if you buy our firewall, there would be no issue" But your firewall doesn't do anything near what we need our firewall to do!

So here I am, despirate, tired, and have no hair left to pull out... asking for your help or insight....

Thanks.