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Joined: Aug 2006
Posts: 254
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System is a MICS w/4.1 software (4 Port Flash w/2.0 s/w). An extension is forwarded to a cell phone and if you call the phone internally, it rings the cell phone. If the recept forwards an outside call to the extension, you hear the extension's voicemail (internal). The extension obviously has "Alow Redirect" on and the extension forwarding the call, has "Alow Redirect". The only thing I could think of was only one Intercom button on the phone, but I checked that and it has two. Any ideas.
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Joined: Dec 2005
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Do you mean the receptionist transfers the call to the ext. it goes to the internal v-mail box?
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
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Is the receptionist transferring to the ext or is she sending it via F986? If the latter, it will go to the VM directly as it should.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Aug 2006
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I haven't been onsite to test this myself, but I'm assuming the recept is hitting an actual transfer button. I guess my ultimate question is, can you transfer a call to an extension that is transferd offsite?
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