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Joined: Aug 2009
Posts: 5
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Joined: Aug 2009
Posts: 5 |
I have an SX50 and the wake up calls do not print. The long distance calls print ok. Any ideas. Thanks in advance
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Did wake-ups ever print? Or are you trying to make it print for the first time?
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Joined: Aug 2009
Posts: 5
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Joined: Aug 2009
Posts: 5 |
Wake up calls did print. Printing stopped a couple of days ago. Can you re enable from console?
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Unless someone has actually gone into programming and turned off wakeup call printing, this is not an SX50 problem. If wake up call print is on and anything, including calls, is coming out of the printer port, then wake-up info will print. This sounds like your call pricing device is filtering the wake ups out. Any body been messing with the INN-FORM? Pressing the reset will cause the filter to kick in and stop anything but priced calls. Power loss can also cause the filter to start. Don't know about other brands like EAZY, etc, but they may have the ability as well. John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Aug 2009
Posts: 5
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Joined: Aug 2009
Posts: 5 |
How do I fix the Inn-Form?
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Joined: Apr 2007
Posts: 339
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Joined: Apr 2007
Posts: 339 |
I would not assume anything. To troubleshoot this you should put a computer on the printer port and see if it comes out, this will isolate the trouble.
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Joined: Aug 2009
Posts: 5
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Member
Joined: Aug 2009
Posts: 5 |
It comes out on hyperterm... Any idea how to remove the filter from the inn-form?
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Joined: Aug 2006
Posts: 1,136
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Member
Joined: Aug 2006
Posts: 1,136 |
Go into management access and put the system inot mode 7. That will pass through any non-call data (such as wake-up calls) to the printer.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
And then get out of Management Access. That may be where the problem started! It got left in MA after running a Night Audit, or some other such thing.  John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Aug 2006
Posts: 1,136
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Member
Joined: Aug 2006
Posts: 1,136 |
Yeah Lightning I shouldn't have assumed that would be done
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