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Joined: Mar 2008
Posts: 33
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Joined: Mar 2008
Posts: 33 |
Hi, We have a Avaya Partner ACS system that is only a couple of years old. Ever since we've moved from old AT&T pots lines over to Comcast digital lines we have not been able to see the incoming caller ID. A call to Comcast tech support got us to the "its the PBX system on not our line" answer. When I do plug in a regular single line phone to the Comcast line I do get the caller ID. This is the reason they give us the excuse. The fact that caller ID shows on a regular phone "it must be the phone system." It's a blame game I assume. Let me know if anything can be done to the ACS before I call Comcast to cancel their phone service. I'm regretting moving over to them.
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
calls being answered by AA or phone ?
I would try letting it ring without AA picking up or phone answering to start , then look at all the CID programing
Ive got at least one Comcast /ACS customer where CID works just fine
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
What release ACS? You can do a feature 59 from any display phone and it will show the release.
But yeah, like skip said above, there isn't any programing in the ACS to stop CID other than a AA picking up the lines before the CID has a chance to make it to the ACS (in most places 1 ring, but have ran into a few areas that need two)
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Nov 2005
Posts: 828
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We've seen situations where the cable modem gateway didn't produce CID to Bellcore standards and PACS didn't display the CID properly. If worked for years with LEC, customer switched to Comcast, now it doesn't work and it's our fault! And there is not much you can do to fix it. Mike
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
if it works on a SLT then I would think it ought to work on the ACS
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Comcast is big around here and I haven't had any problems with CID at all, as Skip said if it works on a single line instrument it should work on the ACS.
Russ runs a local service and private tech center. [/url]
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Joined: Mar 2008
Posts: 33
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Member
Joined: Mar 2008
Posts: 33 |
Thank you for all of your insight. I suppose if it works for one side of the country it doesn't mean it will work for the other side. The Comcast rep mentioned to me that their phone line is an ETA?? thingamajiggy. Tech jargon to me. And that their digital line is not like a VOIP line. When I add a VOIP (Net2phone) line to the phone system is caller ID does shows up. Agan this leads me to believe the issue is with Comcast lines. Comcast tells me their is nothing they can do on their end to solve my issue. I had the staff called Comcast again today and lo and behold the problem got resolved. Comcast mentioned that something needed to be turned on. So yet again the issue is on Comcast's end. Thank you again for all of your input.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
How many lines do you have? Is your issue with a line that is outside the ACS? say on a 206 module that doesn't have the caller ID feature? Have you checked the line polarity too? Just a thought.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I had the staff called Comcast again today and lo and behold the problem got resolved. Comcast mentioned that something needed to be turned on. So yet again the issue is on Comcast's end. LOL! Yeah Comcast just needed to turn on CID for those lines on their end........... Glad you got it resolved. :thumb:
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2005
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Yeah Comcast just needed to turn on CID for those lines on their end.
No, I don't think so. Why would it work with a single line phone if it was not enabled? I have run into this same problem with a Partner system not displaying CID when supplied by a cable modem. Unfortunately it never went anywhere because the customer didn't want to persue it. I would have had the cable company swap out the modem then I would swap out the processor to see what happens. But now you have me courious-
...the problem got resolved. Comcast mentioned that something needed to be turned on.
WHAT NEEDED TO BE TURNED ON??????????
You couldn't be bothered to call them back to find out so you wouldn't have to go through this BS the next time? :sleep:
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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