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Joined: Jun 2007
Posts: 26
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Joined: Jun 2007
Posts: 26 |
I have a acs 6,with pcsmall vm. whenyou call 777 or 78 79, you get a busy. I took out the vm card, took out the batteries to clear the system, and I still get a busy on ext 78,79. Thinking the problem was with the KSU, I put the vm card into my backup acs, now I have the same problem with it.Help
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Sounds like you have a bad PCVM card. I have only seen a couple of these go bad, but they sure can.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jun 2007
Posts: 26
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Joined: Jun 2007
Posts: 26 |
I figure that, I need to know if I can get the ext 78 and 79 on both ksu's back somehow. I have taken out the vm card, and backup batteries to clear the systems, but they still ring busy.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
They will ring busy if X78 and 79 are not in hunt group 7 with a working PC card VM.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jun 2007
Posts: 26
Member
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Member
Joined: Jun 2007
Posts: 26 |
I have try it both ways, in the hg7 , and not in. Normaly if hg7 isn't program and you dial 78, or 79, the vm saids you are being transfer to the operator, but all i get is busy.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Quote by Paul: "All I get is a busy"
You will if your PC card VM is dead...........
And you should if you don't have a PC card VM in the ACS.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2005
Posts: 12,347 Likes: 4
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Joined: Feb 2005
Posts: 12,347 Likes: 4 |
I need to know if I can get the ext 78 and 79 on both ksu's back somehow.
Back for what? If you don't have a PVM card in the slot what do you want them to do?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jun 2007
Posts: 26
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I have another pc small that i know works, but i am still getting the busy single on 78 79 777 even with the hg7 program, the bad card did something too the ksu ports. The customer needs a working vm system.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Never seen that one before. Are you 100% sure that 78 and 79 are the only ext's in HG-7 and are you 100% sure that the PVM you have is good?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jun 2007
Posts: 26
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Joined: Jun 2007
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At this point i am not 100% sure of my own name, I am taking your advise, and getting a vm card, Thanks for your help
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