atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Software initiated cold start

No. We installed the system in late May and yes, we charged them for that. After the system crashed a few times, we convinced the customer to let us install the APC ups/surge protector.

Prior to that the customer was using a few generic 4-line phones for their admin people and had all of their telemarketers on single line phones. But they had never had a "phone system" before.

I'm anxious to see if the new dedicated circuit helps. Since May we've had two 1-week periods where the system did not crash at all, so we'll need at least a few weeks of stability to see if the problem is actually resolved.

I trust when it is proved the AC was the problem you will bill him for all your time.

Update. After the new dedicated circuit was installed we went 2 weeks without a crash, which was a new record. We thought "Problem solved". Customer called today and said they system started crashing again on Wednesday. Now it is doing it more frequently and it seems to take a little longer (a few seconds more) to come back up.

You still have power problems, period. Even a dedicated circuit can cause it if the leg is bad.Is there another business close that has a switch that isn't having problems or is there a server room, if so run an extension cord and use that power for a while to test, at this point and as others have said I'm sure it's the building power and not the system.

Thanks Russ. We did run an extension cord from another part of the office months ago with the same result. As Hal has pointed out, a power analyzer seems to be the only way to prove it is the power.

Power analyzer is the answer.
Let cust understand this is all billable when you prove it is the power.

This is undoubtedly a power issue that must be resolved. If their business is not important enough to spend the money to rent an analyzer - I'm not sure I'd want them as a customer. This business has to work both ways.

That being said, I had a similar problem for 2 days with a V6 or 7 Partner at a body shop after an install. Checked power 10 ways from Sunday. Replaced the processer, backplane, 308's - everthing. I decided to spend the 3rd morning there myself and get it figured out. I had a new APC and all.

The system was in the shop area and in view of the office window to the shop. I was getting ready to call the electrician in. Got a cup of coffee and went to update the client.

As I am standing there, I see one of the guys plug a vacuum cleaner into the APC and turn it on. Damned if the system didn't crash at the same time! Within 10 minutes, the APC was mounted 10 feet up in the air. No problems since.

What kind of business did you say this is?

Ed

Vacuums. But here is the kicker. They do a lot of outbound telemarketing. The service department is closed on Sundays, so there are no vacuums running on Sundays. But the system will still crash when there are only 3-5 people in the office on Sunday doing outbound telemarketing. It is possible that they are also getting inbound calls to the Auto Attendant from the multiple help wanted ads they run each week.

Do you use a power analizer yet?

OK, I've got a customer who had these two reset events in the error log:



The first one is a power cycle, the 2nd is the same thing you are chasing. (Software Initiated)

You've replaced the processor - did you just swap the PC card and restore? Or did you reprogram from scratch?

I once had a system that somehow got 2 - Line 3 buttons on a set! Where line 4 should have been, was a 2nd Line 3 button. When the user tried to press "line 4", the system restarted.

If you did a restore, I would back it up, default it, and reprogram from scratch.