atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Software initiated cold start

I still think this is a power issue, instead of phone equip.

It CAN'T be the phone equipment (like we have been saying all along) since he now has another ACS sitting there with nothing connected to it and it does the same damn thing!

Sorry, but somebody needs to have better troubleshooting skills.

-Hal

I give that a big :thumb: !

I have never heard of or witnessed standard loop
start lines ever bring a switch down....now I've
seen a DS1 card cause issues, but not what you
have been reporting....hopefully you will find
your bad power problem and soon.

An electriciation is needed. Stop waisting time and have the customer call one in and see what he finds.

Landlord's electrician is scheduled to come out on Monday. The stand alone processor that we placed in the phone closet has only gone down once, whereas the system has gone down many times during the same period.

Once is enough to clinch it. If it did the same thing there has to be a common denominator. The power is the only thing.

And don't expect sparkie to come up with anything.

-Hal

Ditto.
More than likely sparkie is going to say "Call the people you bought your phone system from".

That is why you always need hard proof to back your argument before you call any other vendor and/or service provider. If it was me in this situation I would run a data logger on the A/C power for a few days or week and see what you get.

Good luck, hope it works out for ya.

The APC UPS is monitoring the power and their reports show no spikes or outages.

Throw that friggin thing away and get one that is always on line. It's also a poor excuse for power quality monitoring. Rent a real logger and learn how to use it.

-Hal

I still would pull the UPS power plug from the wall a dozen or so times and see if you can duplicate it

does the ACS plug directly into the the UPS or is there a outlet strip or surge protector inline ?

I ran into a similar problem with a panamax tower max surge suppressor and a APC UPS

sandman used to sell a inexpensive power monitor you might want to give him a call