atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems External Loud Ringer

I am helping a buddy out who owns a large Body Shop, In his three buildings he has External Loud Ringers (Wheelock), I guess all three of the ringers just died. So I got new ones for him. They are the same type and model as the originals. They have modular jacks on them so you just plug them in and you are good. New ones are installed, but no ring ring. I plugged a normal non system phone in, got tone and was able to call out. Nothing has been changed or touched on the 66 block. I traced the line to the 66 and there is just the T&R lines there, like it should be. Anyone have any ideas?

Also the originals where not just installed they have been there for years and have always worked, till he said about a month or so ago

Check your ring voltage.

Question about the voltage. What would cause it all of a sudden to drop like that. This is what I am trying to wrap my head around. I plugged it into the his fax line which is coming off of the same 66 and the bell and phones worked just fine. I would like to try and figure it out, before I have him call someone. I know what my limits are, and so far I am not there yet, but this can't be a big problem.

Can you ring your non-system phone that you dialed out on? also there are some alerts have dip switches that can be set for different voltages for T/R or 48VDC.

No I wasn't able to ring on the non-system phone. I have one of the Ringers in front of me, and there are no dips. Also looking at the Specs of the ringer, it showing me Voltage Range = 55 130VAC, so thats a large range. Also this is on a Partner 206 so it should be giving me 70+. Am I correct?

Here is the Bell that is being used.

https://www.twacomm.com/catalog/model_TB-593.htm?sid=1A6B9EAD5BF5A97B99383C92C8AE8D74

plug the ringer directly into a CO line and try it

Well lets step back a minute djboston before we get carried away.

Are these ringers on an extension port of a phone system or just hooked up to POTS lines?
And what make and model are the ringers. Some of larger ringers have a separate power supply and then others power off of the phone line or ext port.

If they are plugged into a partner port I would try to find out what extension(s)they are connected to and then dial from an intercom button to that ext number(s). If the bell rings when you dial the extension, then check to make sure that the lines are set to ring on that/those extension(s)