atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Magic on Hold install

Does anyone have experience with a Magic on Hold install, or know the programming involved ?

As far as the Magic on Hold unit.......... their isn't any programing.

What system are you connecting it to?

It's probably the only one still in existance. I can't believe anybody would want to use that thing with what's available today.

-Hal

Hmmm. What I know is that the standards for digital media storage is a moving target. I can easily iterate at least 14 different formats, from CompactFlash to xD chips.

Magic-On-Hold uses SD technology (considered "old" by most today...but it works well) and a proprietary format for recording messages. You can't simply slip the card into a SanDisk reader and expect to see a wav or other common audio file.

The unit has an RCA connector in back, which you must adapt to an RJ-11 and place into the defined MOH port of the Magix.

A generic On-Hold message comes stock on the chip, but there is opportunity to customize it. The Magic-On-Hold device should have arrived with paperwork for the customer to fill out. It entitles them to a single professional recording, which is delivered on a replacement SD chip.

Also, I have a spare Magic-On-Hold unit in a sealed box if yours has somehow failed.

Or... is he talking about MOH on a Magix system. :shrug:

-Hal

thanks to everyone for the replies. the system involved is a Definity G3 SI release 11 or 12. I have looked through the man pages (gasp!) and it seems that I need to do this:

1) locate the TN763 pack
2) wire from the pack to the Magic (RCA - how do you do that ?)
3) complete CPE Trunk Group form
4) complete Feature-Related System Parameters form

I haven't found specific details on completing those forms. Can anybody point me to a step-by-step ?

The TN763 is your Aux card. Type this command and you'll see where it is located in your PBX.
"list conf all" (list configuration all)
It will be something like 01C16. 01 = the cabinet, C = the carrier, 16 = the slot that card is in. The card should have a 25 pr cable running from the back of the PBX to the MDF (Main Distribution Frame) along with all the other cables to either 66 or more likely 110 block. You'll connect your MOH device to port 1. (more on that later)
Type this command:
"cha sys fea" (change system-parameters features)
On my switch, which is older than yours so it might be different, line 7 is Music/Tone on Hold:
In the first blank type "music". After that is Port: Type in whatever card slot you Aux card is in. Mine is 01C1601.
Back to the hard physical wiring. If it is like dagwood says, RCA connectors, you'll have to strip the wires and splice on some cross-connect wire. Then punch this down on the 110 block at port 1. I don't think polarity is an issue, but it's a good practice to do it like a phone. Lets say you are using a pair of white/blue blue/white wire... punch it down white/blue and blue/white.

Also type the command.
"disp fea" (display feature-access-codes)
On page 2 you'll find
Facility Test Calls Access Code.
There should be a number there. Mine is 68
So if I want to test the MOH from any phone ... Bruce Springsteen is on right now... I dial 680131601 68 - the test access code, 01 = the cabinet, 3 = carrier C, 1601 = the card and port. Now it's John Cougar.
I'm sure about the trunk group form having anything to do with it...
Ah, Eric Clapton

thanks so much for the info. as a reward, I'll give you a number you can really use:

Rick Coberly
717 284 3045

This is my amp technician. I just got my black panel (pre-CBS) Deluxe back from him, and I can't believe what this thing sounds like. Eric Clapton, eat your heart out. Well, maybe come over and play it if you want.


(I'm assuming you're a player)

Oh I'm a player all right. Fortunatley I work for Peavey so there are plenty of amp technicians here. I whip them all the time with questions.

A pre-CBS Fender. Sweet. I saw a Twin Reverb at the local music store the other day. Very tempting.

You already have the commands. Here is how I wire it. Buy this from radioshack.com

Model: Shielded solder connect phono plugs
Catalog #: 274-339


Solder your white/blue to the RCA jack. And cross connect the other end to your aux board. Program and your done.