atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Operator extension rings once from the VM port

I'm no Legend expert, but is the auto attendant doing a supervised or blind transfer?

I had the same problem as described by Pencom, which sounds very much like your problem- On Avaya Partner system, there was a VM box existing on a VM port, which sent out a MW signal causing ringing the call answer service operator over and over, causing a nuisance. I cleared this problem by removing the VM box from VM and moving the VM port in the Tel system.
The two Avaya system work very much the same. Check for this.

I checked the VM extensions and they did not have mailboxes set up on them.

Today, as I was standing there, it rang (not a full ring)from ext 54(the first VM port). I was looking at the MLX28D when it did it. There were no calls and no activity at all. The line lights(they are in Key mode) were off, and all ext lights were off.

I'm at a loss.

LOOP START TRUNKS BAD
GROUND START TRUNKS GOOD

I was thinking that the abbreviated ring parm might be a factor. But that would only be true if she was already on the phone, and it certainly shouldn't affect her ability to pick up the call. Just for grins, you might disable this feature for her phone and see what happens with that single ring thing.

I'm also curious about your VMS hunt group. Is it set to Generic or Integrated?

Make sure that all ports that are on the voicemail are programmed in the calling group you are using for voicemail. If any ports are not in that group then they may answer and do an immediate transfer to the operator.

The VM group is set to Integrated and all four of the port extensions are in the group. I can post the calling group info if needed.

Heck, I'll post a print all if it would help.

Troubleshooting fresh- can you remove the VM line cords from port 54 and 55 and plug them in another card, one at a time to isolate the problem? (also unassign each ext-54 and 55 and reassign them to new extensions one at a time). Check the hardware..

I'm not sure I understand what you are saying. If I understand you correctly you want me to use different ports for the voice mail. However, it's a MLM007.

What happens on the zero timeout?