atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems ACS and VM sub menu questions

Hi guys. i have a customer who has a acs 5.0 and he wants to add a voicemail.
1. he wants some lines to ring with a unique tone, and if not answered then go to a message other than the main greeting. (4 companies sharing a system and vm)but he wants all exts to be able to answer all lines. can you have 8 different tones ringing at all exts but be answered differently by the vm if not picked up by an ext user.

2. is there a directory function. can you dial 3 for directory and after hearing the directory choice dial the ext directly and be transferred.
3. can you dial 4 for information about a product then dial 5 from that message to another message.

#1 yes,.........you can have 9 different ring tones. But most of them sound very close to each other.
#2 and 3........yes but you will need the Partner Messaging and not the PC card mail. And the directory access would be *2.

1) There are 8 different ring tones on the ACS, problem is only about 3 are different enough to be useful. I think what your customer is asking is a bit ridiculous. They need to pay attention to what line is ringing by looking at the phone. For 4 companies you need the Partner Messaging.

2) Dial by name directory- yes.

3) No but you could set up a sub menu of the main and have it play the information about the first product then prompt for an announcement for the second product. Or you could continue cascading sub menus almost forever- 99 anyway.

-Hal

so with partner messaging line one can ring all exts but play a different greeting than line 2,and line 2 play a different greeting than line 3 etc. etc. how many lines can be set up to play different greetings at one time. also can these greetings all have sub menus. 1 for ext, 2 for announcement, 3 for return to main menu etc. also does the messaging require a license card, and if so exactly what does the license card do or provide. thanks

My bad.............yes there are only 8 ring tones. I forgot if it was 8 or 9.

It sounds like you are asking for "How many AA's are on a Partner Messaging". If so there are 4.

And yes you do need a license card for the VM ports.

ok, so if there are 4 AA's can they all function at the same time and give you different menu options. can AA 1 answer lines 1&2, AA2 answer lines 3&4 AA3 answer lines 4&5 etc. also can the number of rings be different. aa1 4 rings before answering, aa2 6 rings before answering etc.

Yes

Have you ever installed a Partner Messaging?

i have never installed the partner messaging. i have done the pc card and the vs mail r5. but i don't think that they will allow the different AA's on specific lines, a dial by name directory and a well defined sub menu selection.

If you did a Mail VS R5 you should know that it has 4 AAs also. I suggest that you study the Partner Messaging R7 documentation rather than continuing this question and answer session in a public forum.

-Hal