web statisticsweb stats

Business Phone Systems

Support Service-Disabled Veterans!
Discount software from Direct Deals
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Feb 2007
Posts: 9
Member
Member
Offline
Joined: Feb 2007
Posts: 9
Hi Everyone,

I'm an IT administrator by trade but every so often I have to help someone out with their phone system. My CPA thinks he was sold a bill of goods with his Avaya IP500v2. Apparently he had problems with his old Avaya IP500v2 and his previous phone guy replaced it with another, used, IP500v2. He thinks he was overcharged and that his phone guy was being a little cagey about the old unit and his rate and responsibilities. The most urgent issues the CPA wanted resolved were to program the 16 feature buttons with the other office extensions; remove the requirement to dial 9 for external calls and implement an overflow strategy.

I had no information from the prior phone tech so I lucked out when it turned out the IP of the IP500v2 was still 192.168.42.1 and the password was still the factory default. I found a British Telecom download of IPO 11 and it worked with his IP500v2 so I was able to program everyone's feature buttons and took care of the dialing 9 issue by changing the system short code from "9N/N/50:Main" to "?/./50:Main" but I'm hung up on implementing an overflow strategy.

The overflow strategy the CPA wanted was for the phone to ring for 15 seconds at Group A (one extension/collective). If Group A didn't answer the phone after 15 seconds it would overflow to Group B (all extensions/collective). He said he didn't want it transferred to voicemail if Group B failed to answer so I thought I would have it loop back to Group A and start over.

As I was fumbling my way around IPO and testing the system, I realized that after about 10 rings (unfortunately I didn't time it before I disabled it) it was going to the previous IP500v2 owners voicemail so I disabled that and tried setting up the overflow strategy. It doesn't seem to matter what I set the No Answer and Overflow timers to be, Group A rings for 30 seconds, overflows to Group B for 1 ring and disconnects. I even tried turning off the Overflow timer and setting the No Answer timer to 60 seconds but it still rings for about 30 seconds and disconnects.

Any idea why this is happening? He previously had voicemail setup with Comcast, is it possible Comcast is somehow interfering with the IP500v2?

Any help would be greatly appreciated.

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Jul 2001
Posts: 3,347
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,347
Likes: 10
Launch System Status that should have come as part of the Admin suite that you loaded. Go to the Trunks section, and then expand to the lines. Place a call and let it ring. See if it disappears from the Line section after 30 seconds, as it does sound like the carrier's voicemail is still turned on.

Basic operation of hunt groups - the original group's settings determine all of the overflow timings. Group A should be Collective Call Waiting, No Answer Time set to 15 seconds, Overflow Time set to 15 seconds, overflow destination Group B, followed by Group B, followed by Group B, followed by Group B (yes, multiple entries of the same overflow group)

Call will ring Group A then overflow to Group B. If you only had one entry for Group B, the call would go back to Group A and repeat.

You could also overflow to Group B, Group C, Group D, etc.

Joined: Feb 2007
Posts: 9
Member
Member
Offline
Joined: Feb 2007
Posts: 9
Thank you sir. I'll check with the carrier and make sure the voicemail is turned off and then give your hunt group suggestions a try and post the results.


Link Copied to Clipboard
Newest Topics
1A2 Shoebox KSU "Relay" function help
by Rupert - 12/04/24 12:25 AM
Samsung equipment for sale
by C5Z - 12/01/24 04:22 PM
Recovery LCP card
by Geli - 11/22/24 12:50 PM
Forum Statistics
Forums84
Topics94,443
Posts639,567
Members49,823
Most Online5,661
May 23rd, 2018
Newest Members
Sandrino, micro, nurelion, FooF, brianorbrain
49,823 Registered Users
Top Posters(30 Days)
pvj 4
tim10 4
Toner 4
Geli 3
Who's Online Now
1 members (KRRath), 232 guests, and 19 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2024
Powered by UBB.threads™ PHP Forum Software 8.0.0