atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Call Forwarding for Friday afternoons

You know, check your trunk groups to make sure you are set for ascending and descending. It's possible it's trying to grab a trunk that's busy. I have seen this. If not set for circular and/or DTMF detection and skipping over trunks.

I stopped late yesterday afternoon and verified all settings.
The outgoing trunk seizure is set for priority route, and each trunk is in the sequence.

I have a phone with all trunks assigned on keys so I can watch what happens during a test call. I see my test call light up the proper incoming trunk. Then another trunk key lights up (the next one in sequence, as expected). The caller will hear about one second of dial tone, then both trunk keys go dark. No calling out. No trunk to trunk connection.

So, I think the forwarding setup is correct. The problem is the final part where a second trunk should be dialing out. ???

R4+Z - in my research for another site that has several departments and several fax lines, I'm finding that fax machines don't play well with sip trunks. Should use efax or fax adapter work around.

If Call Forwarding is going to be such a pain with pots lines, and before I get sip trunks in here, would AA and inMail work for a solution?

In mode 3, for example, the trunk in question is answered by a RMB with choice 1 = connect the caller to the cell number. Choice 2 = leave a message.

Or will the same trunk connection problem occur with choice 1, connecting to the cell number?

Thanks.
Jim

You should be able to do this. Question, are you using PCpro to program this or WebPro? SIP won't make any difference other than disconnect issues.

Using both, but WebPro yesterday.

Using both, but WebPro yesterday.

Try setting 21-01-01 to circular.

Do you have a butt set with a Digi grabber on it? If so, tap onto the 2nd line the system will seize.
Have you tied adding a pause in the dial string?

Circular trunk seizure did no good, other than to select the trunk you would expect.

No digit grabber here.
A pause after the dial 8 to grab a trunk (yes, we use 8 here instead of 9) does not help.
Interesting thing: If I add a pause as the first digit in 24-09, then a test call will ring the IRG. Does not try to grab an outgoing trunk.

When in mode 4, for example, an incoming call lights the corresponding key for that trunk. At the same moment I see the incoming call light up a trunk, I also see the first available line for the outgoing call. The incoming caller hears a dial tone for one half second, then both trunks disconnect. The caller hears the disconnect.