|
|
Joined: Aug 2004
Posts: 1,706 Likes: 36
Admin
|
Admin
Joined: Aug 2004
Posts: 1,706 Likes: 36 |
We just had someone call in with the complaint that there was static on 1 line of their phone system. Upon further investigation it turned out the issue was 1 particular telephone causing noisy static when it wasn't in use. Apparently 2 different Bell technicians were on site for a significant amount of time and could not figure it out. I couldn't quite remember the code off the top of my head, but Feature # 86 solved the issue immediately!
Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
Joined: Oct 2006
Posts: 1,408 Likes: 6
Member
|
Member
Joined: Oct 2006
Posts: 1,408 Likes: 6 |
Ha! Static on the line. While on hook! They would have freaked out if there suddenly would have been voices. Or music.
|
|
|
|
Joined: Feb 2005
Posts: 1,615
Member
|
Member
Joined: Feb 2005
Posts: 1,615 |
lol, I have had a number of those calls in my years.
Typically if a set was allowed to use F86 in the first place then there must have been a music source attached and Background Music turned on. I would call the client and see if you get silence when on hold, then either check why the music stopped working and/or change On Hold to Tones and Background Music Off.
Silence is...silent.
|
|
|
Forums84
Topics94,428
Posts639,503
Members49,821
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
70
guests, and
33
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|