TVA-200 Record Messages

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TVA-200 Record Messages #645585 10/31/23 05:30 AM
Joined: Feb 2004 Posts: 842 Dallas, Texas USA chazrc Member
chazrc Member Joined: Feb 2004 Posts: 842 Dallas, Texas USA	Is there a way for the Operator or Receptionist to sit at her desk and record mailbox greetings for the entire company as an Admin? My thinking is she would need to know all their passcodes for each mailbox. Thanks, Chaz www.cforceinc.com

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Re: TVA-200 Record Messages chazrc #645586 10/31/23 05:33 PM
Joined: Jan 2007 Posts: 2,125 Likes: 4 Kilkenny Ireland OBT Admin
OBT Admin Joined: Jan 2007 Posts: 2,125 Likes: 4 Kilkenny Ireland	Hi Chaz The receptionist can call the voicemail system and when it answers asking for the receptionist extension password, dial #6 then *and extension number of mailbox to record the greeting, enter their password, then 5-1-1 should bring them to record the message. “I have not failed. I've just found 10,000 ways that won't work.”

Re: TVA-200 Record Messages chazrc #645588 11/01/23 03:38 AM
Joined: Oct 2015 Posts: 103 Likes: 3 Los Angeles, California USA DonaldR Member
DonaldR Member Joined: Oct 2015 Posts: 103 Likes: 3 Los Angeles, California USA	This seems like quite a bit of extra work for the Operator/Receptionist. It would seem to me calling parties within a company, on private voice mail boxes would expect to hear the a recording of recipients voice upon leaving a message. As with ANY voice mail system of this age which uses a HDD or Flash Memory to store software/firmware, messages, passwords, outgoing menu selection recordings etc. a current back-up can alleviate much headache in the event a restore is needed. The HDDs wear from many hours of access (Read/Write). The flash memory utilized in the KX-TVA50 is less than perfect. I experienced this with my KX-TVA50 which only monitors light traffic of two COs. Having a recent back-up saved me hours of re-recording custom menu selection messages, greetings etc. "Most people don't have a sense of humor. They think they do, but they don't." --Jonathan Winters

Re: TVA-200 Record Messages OBT #645589 11/01/23 04:35 AM
Joined: Feb 2004 Posts: 842 Dallas, Texas USA chazrc Member
chazrc Member Joined: Feb 2004 Posts: 842 Dallas, Texas USA	Thank you. I expected that they would need to know the passcodes of the users. I bet that changes their mind on having the Receptionist do this for a 100 plus phones. www.cforceinc.com

Re: TVA-200 Record Messages chazrc #645603 11/04/23 03:21 AM
Joined: Oct 2015 Posts: 103 Likes: 3 Los Angeles, California USA DonaldR Member
DonaldR Member Joined: Oct 2015 Posts: 103 Likes: 3 Los Angeles, California USA	Originally Posted by chazrc Thank you. I expected that they would need to know the passcodes of the users. I bet that changes their mind on having the Receptionist do this for a 100 plus phones. Recording outgoing messages for 100 voice mail boxes is too much to ask a single person. I'd certainly never place that in the receptionist/operator's job description. Initially when voice mail boxes are setup, they can have a temporary password. The user/employee can later change the password to something uniquely there own. I remember a particular branch of a California bank chain had NO passwords set for the voice mail boxes. It was unbelievable to me, however it wasn't my customer. I was only there for the initial set-up of a new KX-TVA50 attached to a KX-TA824. Last edited by DonaldR; 11/04/23 03:24 AM. "Most people don't have a sense of humor. They think they do, but they don't." --Jonathan Winters