|
|
Joined: May 2007
Posts: 6
Member
|
Member
Joined: May 2007
Posts: 6 |
I have an Axxess that when users have rec calls and are currently speaking to a customer the call drops and the receptionist ends up with the call . We have swapped cards, phones and replaced jack and cable to no avail . The calls arrive on a PRI . :p
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Sep 2005
Posts: 840
Member
|
Member
Joined: Sep 2005
Posts: 840 |
Where are the calls being recorded to? i.e. is it a voicemail server at the same site or is this one node on a network where the voicemail is located elsewhere?
Could these be calls that are conferenced?
|
|
|
|
Joined: May 2007
Posts: 6
Member
|
Member
Joined: May 2007
Posts: 6 |
Thanks for the reply . The calls are not being recorded the ext (1020 ) is on a call and the call drops from his phone at that time the receptionist ends up with the call and has to xfer back to 1020 .
|
|
|
|
Joined: May 2005
Posts: 526
Member
|
Member
Joined: May 2005
Posts: 526 |
What do you want it to do, camp longer, fwd to VMS, fwd to a group? That will help determine the right fix for your needs Randy
|
|
|
|
Joined: Sep 2005
Posts: 840
Member
|
Member
Joined: Sep 2005
Posts: 840 |
Probably these are calls that are conferenced or ext 1020 is receiving the call as the destination of an Announcement or Overflow point in a hunt group. So:
Go to System\Timers and Limits and be sure the 'Unspervised CO' Timer is maxed out.
Also go to System\Devices and Feature Codes\Hunt Groups. Check all hunt groups and see if any of them have ext 1020 as an Announcement or Overflow destination. If so, remove this entry.
|
|
|
Forums84
Topics94,457
Posts639,629
Members49,824
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
402
guests, and
56
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|