Inter-tel Voicemail stopped working after Motherboard Died

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Inter-tel Voicemail stopped working after Motherboard Died #640525 03/29/21 01:14 PM
Joined: Sep 2008 Posts: 19 Livonia spowers Member
spowers Member Joined: Sep 2008 Posts: 19 Livonia	Hello~ We have a 550.0010 Inter-Tel Axxess system. Friday our voicemail system was acting up but seemed fine when I left for the weekend. Monday when I came in the computer was dead. Looking at it I thought it was the hard drive so I cloned the drive and put it back in but it was actually the Capacitors. So after replacing the Caps the computer is once again alive. So I put the original hard drive back in and everything seemed to come back. Problem I have now is I can dial into the voicemail access it rings and acts like it's picking up but no recordings and sometimes it does display password on my display but when I type it in it does nothing. Unfortunately the OPC PCM card doesn't have any lights to tell me if it's that card that is dead. My fax card (that we don't use any more) has lights but that doesn't help me. I also have 2 VPC cards but there just internal. Can anyone point me in the right direction to what my problem actually is? Thankfully my phone system but the applications is working okay. Thanks in advance for any help. Thank you, Sherri Powers

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Re: Inter-tel Voicemail stopped working after Motherboard Died spowers #640532 03/29/21 05:27 PM
Joined: May 2002 Posts: 4,305 Likes: 8 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,305 Likes: 8 ROSEDALE	From my memory, and that's questionable on these old systems, I would say your VM system needs to be reprogrammed or worse yet, replaced. www.iSimply1.com

Re: Inter-tel Voicemail stopped working after Motherboard Died spowers #640537 03/30/21 07:29 AM
Joined: Sep 2008 Posts: 19 Livonia spowers Member
spowers Member Joined: Sep 2008 Posts: 19 Livonia	This is an old system and I would be okay with having to reprogram the VM but I believe it's the actual communication form the VM PC to the actual Frame. I was wondering if anyone knew what actual card communicates with the frame. I'm thinking it's the OPC PCM card but I wanted to make sure before I try and hunt one down. Thanks. Thank you, Sherri Powers

Re: Inter-tel Voicemail stopped working after Motherboard Died spowers #640538 03/30/21 03:15 PM
Joined: May 2002 Posts: 4,305 Likes: 8 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,305 Likes: 8 ROSEDALE	Sorry, no idea www.iSimply1.com

Re: Inter-tel Voicemail stopped working after Motherboard Died spowers #640549 03/31/21 06:37 PM
Joined: Dec 2002 Posts: 9,429 Likes: 3 Beachwood jeffmoss26 Member
jeffmoss26 Member Joined: Dec 2002 Posts: 9,429 Likes: 3 Beachwood	which voicemail is it? Jeff Moss Moss Communications Computer Repair-Networking-Cabling MBSWWYPBX, JGAE

Re: Inter-tel Voicemail stopped working after Motherboard Died jeffmoss26 #640563 04/01/21 02:18 PM
Joined: Sep 2008 Posts: 19 Livonia spowers Member
spowers Member Joined: Sep 2008 Posts: 19 Livonia	We have a 550.0010 Inter-Tel Axxess system. Thank you, Sherri Powers

Re: Inter-tel Voicemail stopped working after Motherboard Died spowers #640585 04/03/21 08:38 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Is this the PC based Intertel system- no external KSU?

Re: Inter-tel Voicemail stopped working after Motherboard Died RATHER BE FISHING #640592 04/05/21 03:20 PM
Joined: Sep 2008 Posts: 19 Livonia spowers Member
spowers Member Joined: Sep 2008 Posts: 19 Livonia	Hi~ We have two computers one for the phone system and one for the voicemail. We also have 3 Frames that it all connects (KSU). I could take pics if that would help. Thank you, Sherri Powers

Re: Inter-tel Voicemail stopped working after Motherboard Died spowers #640597 04/06/21 07:03 PM
Joined: Dec 2002 Posts: 9,429 Likes: 3 Beachwood jeffmoss26 Member
jeffmoss26 Member Joined: Dec 2002 Posts: 9,429 Likes: 3 Beachwood	pictures would help Jeff Moss Moss Communications Computer Repair-Networking-Cabling MBSWWYPBX, JGAE

Re: Inter-tel Voicemail stopped working after Motherboard Died - Pic link spowers #640678 04/15/21 09:55 AM
Joined: Sep 2008 Posts: 19 Livonia spowers Member
spowers Member Joined: Sep 2008 Posts: 19 Livonia	Hi Jeff. Any help is appreciated. The computer pic is the actual VM computer. Let me know if the back of the Phone computer would help. Thank you. Attachments Thank you, Sherri Powers

Re: Inter-tel Voicemail stopped working after Motherboard Died - Pic link spowers #640688 04/15/21 06:41 PM
Joined: Dec 2002 Posts: 9,429 Likes: 3 Beachwood jeffmoss26 Member
jeffmoss26 Member Joined: Dec 2002 Posts: 9,429 Likes: 3 Beachwood	I see two PCM cables, one from the OPC and one from the CPU and I see two PCM cables on the VM computer. Looks like you have another OPC in the 3rd cabinet. Do you know what it's doing? Jeff Moss Moss Communications Computer Repair-Networking-Cabling MBSWWYPBX, JGAE