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Joined: Sep 2005
Posts: 9,288 Likes: 11
Admin
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Admin
Joined: Sep 2005
Posts: 9,288 Likes: 11 |
I don't sell Cisco but do a lot of trouble shooting of the phones. I get called a lot for cable problems that quite often are not the cables. Most of the time they have Cisco phones and I would like to carry a spare Voip phone that I could plug into line to prove cables and port are working. Is there a good Voip test phone out there?
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Joined: Dec 2007
Posts: 6,819 Likes: 21
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,819 Likes: 21 |
I remember back in the day when you could just do a wire map to prove that the cable was not the problem and the customer was satisfied.
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Joined: Sep 2005
Posts: 9,288 Likes: 11
Admin
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Admin
Joined: Sep 2005
Posts: 9,288 Likes: 11 |
Not any more I even have the Pocketethernet that gives me the results of each pair and if its connected to a switch plus a lot of the time I can give them the CDP info. Some ITs think Cisco never breaks when in reality it's usually the problem.
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Joined: Aug 2006
Posts: 1,804 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,804 Likes: 11 |
Plug someone else's phone in at that spot. If it comes up, there's the proof. If the end user has a pc connected thru the phone, is their network and internet working? If it is, you've at least proved the cable isn't the problem.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Sep 2005
Posts: 9,288 Likes: 11
Admin
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Admin
Joined: Sep 2005
Posts: 9,288 Likes: 11 |
Thats what I did the other day is took good phone to prove if it was line or phone. 3 bad locations turned out 1 bad switch connection and 2 bad phones. I would like to have something that didn't require shutting down someone else's phone. It was much easier with a single pair.
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Joined: Aug 2006
Posts: 1,804 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,804 Likes: 11 |
It's just such a pain having to provision the phone every time you want to use it. There's always some goofy setting somewhere, or something needs to be deleted or some MAC address changed. I keep thinking giving up tin cans and string was a bad idea...
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Dec 2007
Posts: 6,819 Likes: 21
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,819 Likes: 21 |
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Joined: Dec 2010
Posts: 681
Member
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Member
Joined: Dec 2010
Posts: 681 |
Do you happen to have a IP phone of your own? You can always try to connect to an outside system. Are you trying to just prove it with Cisco phone? If you can make a public IP phone connect back to your system using their poe then you have proven several things there. Working cable, switch port, poe, data passing.
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Joined: Dec 2007
Posts: 6,819 Likes: 21
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,819 Likes: 21 |
This post is 6 months old...
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Joined: Dec 2010
Posts: 681
Member
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Member
Joined: Dec 2010
Posts: 681 |
*facepalm* I didn't even care to read the date. Maybe he still needed an idea on it. *shrugs*
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Joined: Dec 2007
Posts: 6,819 Likes: 21
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,819 Likes: 21 |
Social Distancing applied to Forum Post...I wonder
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Joined: Mar 2018
Posts: 345 Likes: 1
Member
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Member
Joined: Mar 2018
Posts: 345 Likes: 1 |
I''ve seen a lot of social distancing in traffic lately. so why not.
The Cloud is just someone else's computer!
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Joined: Dec 2010
Posts: 681
Member
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Member
Joined: Dec 2010
Posts: 681 |
Yea.... Social distancing... That's definitely it...
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Joined: Apr 2005
Posts: 303 Likes: 1
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Member
Joined: Apr 2005
Posts: 303 Likes: 1 |
We should keep a few spaces between posts.
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ESI 50.
by Gary S. - 11/21/24 07:34 AM
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