older OS7100 all but one line go to AA

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Re: older OS7100 all but one line go to AA etdiego #629523 05/01/19 03:51 PM
Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia nameless Moderator-Samsung
nameless Moderator-Samsung Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia	The vm is routing the call from 702 like it's an extension calling in. A work around would be to put an entry in the direct station menu sending 702 to your menu. Not sure why it's doing this though. Last edited by nameless; 05/01/19 03:53 PM. Reason: Corrected workaround suggestion

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Re: older OS7100 all but one line go to AA etdiego #629526 05/01/19 05:13 PM
Joined: Dec 2010 Posts: 681 McAlester, OK Biztel Cuban Okie Tech Member
Biztel Cuban Okie Tech Member Joined: Dec 2010 Posts: 681 McAlester, OK	So when you call into the system on line 2 does it act the same way as the other lines until it hits the VM? Like it shows CID and you can answer it as normal? Also what do you have trunk ringing for line 2 going to?

Re: older OS7100 all but one line go to AA nameless #629538 05/02/19 07:17 AM
Joined: Apr 2012 Posts: 34 Florida etdiego Member
etdiego Member Joined: Apr 2012 Posts: 34 Florida	Yes. it hist 500 and rings then fails over to 519 thats when the issue happens, it even shows the correct caller ID. line 2 is supposed to be going to the same place as line 1,3 and 4.

Re: older OS7100 all but one line go to AA nameless #629539 05/02/19 07:31 AM
Joined: Apr 2012 Posts: 34 Florida etdiego Member
etdiego Member Joined: Apr 2012 Posts: 34 Florida	I thought i just went stupid nameless, everything I had says it should be working. I have no idea why it is doing this. ill try that work around but i would like to find out what is wrong. Last edited by etdiego; 05/02/19 07:32 AM.

Re: older OS7100 all but one line go to AA etdiego #629540 05/02/19 08:48 AM
Joined: Sep 2001 Posts: 2,355 Likes: 9 Canada pvj Moderator-Executone-Isoetec, Samsung
pvj Moderator-Executone-Isoetec, Samsung Joined: Sep 2001 Posts: 2,355 Likes: 9 Canada	You mentioned lines 1,3,4 go to the correct menu.But they must be routed by the FWD GRP as you say it is 702 that goes to the default menu.So lines 1,3 and 4 are being directed to a different menu not the day main?

Re: older OS7100 all but one line go to AA etdiego #629574 05/03/19 07:21 AM
Joined: Apr 2012 Posts: 34 Florida etdiego Member
etdiego Member Joined: Apr 2012 Posts: 34 Florida	When i go out, ill post the menu block here. there is nothing for 702 in the menu block that is different. That is what has me so confused. Ill see if I can load images.

Re: older OS7100 all but one line go to AA etdiego #629583 05/03/19 10:19 AM
Joined: Dec 2007 Posts: 6,830 Likes: 22 Canby, Oregon Professor Shadow Retired Admin
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