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Joined: Dec 2018
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The red light for the ghost extension is always constant and red. It might be the phone jack?
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Joined: Nov 2004
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Moderator-ESI - Executone
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Moderator-ESI - Executone
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so. Typically on ANY ESI system...if a Digital phone is not plugged in and you attempt to call it from another phone , you will hear " you have dialed an invalid extension " and then get intercom dialtone back. For the key in question, what is in the display after pressing PROG/HELP, 0, 3 and then the lit key? I Think what he really meant was " program/help , 2, then the key that is lit " then what is in the display
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Joined: Dec 2018
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Thanks, display shows 106X as a station...can this be deleted? and how?
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
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Thanks, display shows 106X as a station...can this be deleted? and how? Are you asking how to delete programming on a button?
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Joined: Dec 2018
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Well can we delete this extension in the program system since there is not a phone attached to this extension? And could it be the jack or phone line that is the problem?
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Joined: Nov 2004
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Moderator-ESI - Executone
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Moderator-ESI - Executone
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Have you tried resetting the phone system ? ( just asking ) you can't Delete any digital stations...can you take a picture of the " connection block(s) at the phone system?
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
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Well can we delete this extension in the program system since there is not a phone attached to this extension? And could it be the jack or phone line that is the problem? You can't delete the extension. It absolutely could be the jack or cable to the phone. You could remove the cross connect wire from the cable that connects that extension and that would rule out the cabling and jack. If X106 doesn't have a voice mail message there is nothing that would cause it to originate a call or cause a sound.
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Joined: Dec 2018
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Thank you for your help. We are trying to locate the cable to the phone system extension. I will try to keep you posted.
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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
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Thank you for your help. We are trying to locate the cable to the phone system extension. I will try to keep you posted. Just remove the cross connect wire on the 66 block that the amphenol connected to the system is terminated on.
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Joined: Feb 2005
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Just remove the cross connect wire on the 66 block that the amphenol connected to the system is terminated on. The guy is an insurance specialist. There is only so much you can do without spending some money. I think it's time to call in someone who knows ESI or at least phone systems. -Hal
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