atcomsystems.ca/forum Forums VOIP Phones & IP PBX Networking Old School Phone Guy Needs a Little Help!

Hey guy's. I am an old school phone guy who is desperately trying to catch up to speed with networking technology and am struggling a bit with a certain process of networking. Here is what I am trying to do... I have a Spectrum cable modem with 1 usable public static ip address. I have a cheap Netgear router that I have assigned the usable address. My computers have full internet access using DHCP, so all is good there. Doing an ipconfig, I get this from my computer...IPv4 address...10.0.0.5, Subnet...255.255.255.0, Default Gateway... 10.0.0.1. Here is where I am having an issue. I have my telephone system's voip card set as static address 10.0.0.30. I have port forwarding on the required ports necessary to the .30 address. If I plug in the IP phone directly to my router and use the "connect to" address of 10.0.0.30) it connects fine. If I take my phone offsite (and change the phone's "connect to" address to the routers public static IP), it fails to connect. I realize there are many things that could be stopping it from working, but what would be my first step in resolviong this issue? Does Spectrum need to turn my Cable modem into bridge mode for this to work? Is the port forwarding not done correctly? Any help is appreciated!

Not knowing the phone,, Do you need to get into the phone and point it to the Static Public IP address?

Hey oobie. It is a Vertical SBX with a IP7024 phone. If I have it on the same router and point it at 10.0.0.30, it works. If I have it on the same router or on a different network pointed at the public static (routers address), it does not work. However, I can connect to the LAN card of the SBX using admin by entering 10.0.0.31 or the public static.

There would be more ports that would need to be forwarded through for the phone to connect. Maybe post this up in the Vertical threads? I'm no SBX guys so I don't know what the ports are that would need to be forwarded

Oobie has it right. This is going to be better answered in the Vertical forum. I know of a couple of different port sets that need to be forwarded on different proprietary systems.

I know less than all of you, but I always thought you had to have a VPN router. Carry the other router with you when you go offsite. But - what do I know. Not much in this area.

NTlayoff. Yes that would work, but you have to setup a vpn router on the normal office side and do all of that there. If you can forward all of the correct ports to the phone system's inside static IP address then you don't have to do any vpn stuff. Up side = easier setup. Down side = more open to window breakers.

Stick the ip address of the SBX into the Routers DMZ, this opens ALL ports and should work when calls to the router are forwarded to the SBX. This is an old game server (COD, MOH) trick but it works.

Thanks for the input everyone. I have the correct ports forwarded. I am sure of that. Derrick, I don't want to leave the card vulnerable to hacking and if I understand DMZ, wont that in fact be the case? Maybe not, I don't know? I know I can get it to work by simply giving it a public static IP address, but I only have have 1 public usable and need to use it for remote system admin and the VOIP card. That is why I wanted to use port forwarding. One thing that is throwing me off is that the manual says if you are using NAT, it has to be 1:1 NAT? I am still curious as to whether or not the carriers modem needs to be in bridge mode or not also? This seems to be more of a networking issue rather than a system issue, so that is why I posted it in this forum.Thanks in advance for more input!

If your netgear .router has a private ip (10.x.x.x, 192.168.x.x, 172.16.x.x- 172.31.x.x) on the internet (WAN) port then you will need to do the port forwards.on the cable modem or put it into bridged node.

What ip do you get when you connect a pc (set to djcp) straight to the cable modem?

Well, I am apparently a dumba**! Just found out through Vertical that the SBX does not support port forwarding for the VOIP card. It does, however, support it for remote admin, so I had it set up properly all along and that's why I could reach the admin port using the router and local address'. It will support 1:1 NAT behind a firewall/ router using a public static IP address though, so now I will try and figure out how to set that up.I just won't be able to do both admin and voip calls with 1 usable address. Thankfully the newer Summit system supports port forwarding.

DMZ may still work. The card would not be any more vulnerable to hacking in the DMZ than it would with its own public ip.

With VoIP, sometimes a DMZ still won't work. I don't know much about Vertical but as one example Toshiba CIX IP phones have never worked through any NAT, even with DMZ. Sometimes I have to explain to a customer's IT that I really do need another public IP address (or a VPN) for their remote phones to work.

Toshiba finally got it to work with NAT on their IPEdge system by using a relay service that knows how to manage NAT IP information.