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Joined: May 2018
Posts: 11
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Member
Joined: May 2018
Posts: 11 |
Hi all,
I didn't change my admin password but I'd like to know how i can reset without losing the configuration of my Samsung Office Serv 7400.
Yesterday I changed the gateway, after a restart I can't login using DM 5.01 2017.02.20, I don't know why but now I can't login, the Office Serv is still working, the configuration of the phones hasn't changed. I tried all the default password and I can't login with DM, using telnet, HTTP, HTTPS protocol.
What can I do now? Is there any way to administer my Office Serv 7400? Take in mind I have a backup I can upload if I can login... Thanks in advance!
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Joined: Sep 2001
Posts: 2,355 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,355 Likes: 9 |
Why don't you go in through a keyset and look at the ip address
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Joined: May 2018
Posts: 11
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Member
Joined: May 2018
Posts: 11 |
I Know the IP address, it's not that the problem. I reach my Office Serv 7400 on the network but I can't authenticate. I wrote that I changed it's gateway, it's been the only change I did to my configuration and after I rebooted. After this I can't login, I don't know exactly what happened
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Joined: Sep 2001
Posts: 2,355 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,355 Likes: 9 |
And you can check the gateway and subnet through kmmc as well.Obviously there is a problem with something you changed. Hook up a pc directly to it and see what happens.
Your original question was is there another way to administer my 7400.And I did answer your question yes kmmc
If you had a password problem then the error would be wrong password.If you have an ip problem then the error message should be check the link
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Joined: May 2018
Posts: 11
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Member
Joined: May 2018
Posts: 11 |
Where can I find a link to download KMCC? some pdf to understand more?
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Joined: May 2018
Posts: 11
Member
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Member
Joined: May 2018
Posts: 11 |
Tryng to login with DM after putting my password it says "Login Error Invalid"
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Joined: Sep 2001
Posts: 2,355 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,355 Likes: 9 |
Where can I find a link to download KMCC? some pdf to understand more? Programming from a keyset
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Joined: May 2018
Posts: 11
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Member
Joined: May 2018
Posts: 11 |
Can you tell me exactly the procedure? where can I find the correct codes to insert using a Keyset? Sorry I'm a neofit with PBXs. Is it possible someone changed the password before, maybe some days ago and and it's been effective the new one after a restart?
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Are you ticking the encryption box on the login screen in DM?
Also being a 7400 it's likely the opposite of what you said.
They have a tendency if not initialized correctly on first startup to revert to old programming radomly after a restart (usually after power loss, but not to say a warm restart like you did wouldn't do it)
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Joined: May 2018
Posts: 11
Member
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Member
Joined: May 2018
Posts: 11 |
Yes I'm ticking the encryption box on the login screen in DM. I restarted correctly using DM, but at the same time I know before there has been a power loss. I know I didn't change the password and I think it has lost also the licence for 3rd party phones...
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