atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Nortel Nancy Flash Voice Mail

Another difference between the FLASH and CALL PILOT is:

The Call Pilot can send the caller directly to a voice mail box.
The Flash would have to be set up for Press 1 for this Press 2 for that etc...

OK this dude doesn't want to have an AA pick up with press this for that and press this for that,

they can all go to the same mail box with the same exact greeting

If I give them all same ring count and operator has mail box with greeting she is gone right, its the ring count messing me up right

Make sure AA is set to NO for answer for each line.
Make sure all phones are set to a higher FNA count than the operator.
Make sure all lines ring on operator's phone.
Make sure operator's phone has assigned the Gen Del Mail box.
You should be good.

Well thankx for all the help. Will just have to leave it at Just leave it at the client just wants something he cant have but should be able to. Its the ring count being different on all the lines , so , going to have to get him into a different voicemail system like call pilot or replace everything and get him a Grandstream so I can do whatever I choose to do. Maybe even a Avaya IP Office since I can re use the Nortel phones. All this just so he can have it ring a few times on one line and go right to voice mail on another

It seems you are not giving us enough and correct info.
At first I thought it was 3 lines but now you are talking 2 lines.
You also wanted different rings counts on each line but now you want one line to go to the mailbox right away.

I keep having all these idea's running through my head and even tested some for the last 2 hours but what good is any of it to post with out getting the right info.

So how about we get these questions below answered (in one post) so we understand the setup that we have been asking for.

-How many lines are we dealing with?
-Which company has which lines?
-Which company has which DN or DN's?
-Which line is to be answered with what ring count?
-What lines are assigned to which DN's (specify which lines Appear & Ring or Appear Only at which sets)
-Are they to answer each others lines if they hear them ring?
-Is it an open office where they see each other or down the hall from each other?
-Why the different ring counts? Examples -one have Arthritis and the other Rheumatoid Arthritis? one's phone further away on the desk than the other? one persons has delayed hearing?

Knowing why helps here. Example Line 1 answer in 1 ring because that person is superman and can answer at the speed of light before it goes to vmail.

The only advantage I can see with Callpilot is to have Path 0 set as a Mailbox Node.

Using an ATA or the built in IATA might come in handy based on info provided.

:"Will that make her shut up?"

If all else fails and cannot be resolved I strongly recommend Duct Tape....for both of them.


You and all the other telconerds here have a great holiday!

Cheers
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