web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jun 2005
Posts: 3
Member
OP Offline
Member
Joined: Jun 2005
Posts: 3
Having an odd issue that calls that are transferred to an ACD group from Auto Attendant or via live transfer are not following the ACD Hunt Group programming. The calls never hit the mandatory greeting and will recall back to whatever performed the transfer. Calls directed straight to the ACD Hunt Group via DID function properly. This system is an old 14.67 IPX 500 with a Simplicity voicemail. I have tried to get the customer to upgrade numerous times throughout the years, but they have always turned down upgrades. Any ideas what may be causing this issue that I should look at?

Joined: Sep 2004
Posts: 4,195
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,195
Likes: 2
ACD or UCD?

Joined: Oct 2006
Posts: 65
Member
Offline
Member
Joined: Oct 2006
Posts: 65
I remember seeing odd things like this and came up with creative work arounds like...

1. Create a Public Library with the ACD number in it and have voicemail transfer to the public library.

2. Create a Public Library to Dial out to the DID and transfer the to that Library.

Joined: Sep 2004
Posts: 4,195
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,195
Likes: 2
A couple things including COS on the auto attendant ports. When a Coral ACD is busy it generates a busy signal. This detection needs to be shutoff in the voicemail. There are numerous ways to do this including adding a comma (pause) after the number. On Active Voice systems, there are modifications that can be made in a config file if memory serves as well.


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,282
Posts638,756
Members49,764
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,424 Shoretel
188,189 CTX100 install
187,030 1a2 system
Newest Members
Nadisale, andreww, gohunt, Darrick, telecopippo
49,764 Registered Users
Top Posters(30 Days)
Toner 21
teleco 6
dexman 4
jc2it 4
dans 3
Who's Online Now
3 members (Carl Navarro, Toner, Unifymts), 117 guests, and 121 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5