Active Voice Repartee VM

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Active Voice Repartee VM #600329 04/29/16 03:03 PM
Joined: Jun 2012 Posts: 23 Long Island, NY takxvm Member
takxvm Member Joined: Jun 2012 Posts: 23 Long Island, NY	We have an old Active Voice Voicemail system running on OS/2 that had the hard drive crash. I have the diskettes and installed OS/2 but the set up is asking a few questions that I know. Can someone help out? It is asking for the VBPC Serial ID and another question is Mu-law or A-Law? Any help would be appreciated? We are a non-profit organization and vendors want to sell us a new system for $10,000. We only have 14 users on this system Thank you

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Re: Active Voice Repartee VM takxvm #600331 04/29/16 03:51 PM
Joined: Feb 2006 Posts: 1,716 Pittsburgh, PA Rcaman Member
Rcaman Member Joined: Feb 2006 Posts: 1,716 Pittsburgh, PA	There is a "dongle" on the computer plugged into the printer port. That device has a serial number. You will need to know that as well. Also, you need to know the serial number of the voice card (VBPC)that all the extensions connect to. You have to open the computer to find that one. Choose µ-law (Mu-Law.) A-Law is for Europe. Rcaman Americom, Inc. Where The Art And Science Of Communications Meet

Re: Active Voice Repartee VM takxvm #600339 04/29/16 08:06 PM
Joined: Dec 2005 Posts: 9,179 Likes: 8 Arlington, Massachusetts dexman Spam Hunter
dexman Spam Hunter Joined: Dec 2005 Posts: 9,179 Likes: 8 Arlington, Massachusetts	Moving topic to "Voicemail" forum. I Love FEATURE 00

Re: Active Voice Repartee VM Rcaman #600399 05/03/16 10:39 AM
Joined: Jun 2012 Posts: 23 Long Island, NY takxvm Member
takxvm Member Joined: Jun 2012 Posts: 23 Long Island, NY	Thank you for your help I have the green dongle that's in the parallel port and I have the serial number, but when I reconfigure the voiceboard settings, it is asking for "Which VPPC Serial ID's for D/81A #1, VBPC Serial ID (terminated VBPC Card)". I took the cards out of the computer but cannot find a Serial ID. I have 2 cards in the system, D/81A 8 Port Voice Board and VB-PC AT&T Voice Bridge PC Integration cards. When it reboots, it shows. Voice Bridge PC failed to install because of a bad Serial ID. Do you know where the Serial ID is located? Thanks again. This system is so old, I can't find anyone to work on it. Thanks again

Re: Active Voice Repartee VM takxvm #600424 05/03/16 06:12 PM
Joined: Aug 2002 Posts: 1,079 Likes: 1 Union NJ jsaad Member
jsaad Member Joined: Aug 2002 Posts: 1,079 Likes: 1 Union NJ	ordinarily you would find it on the board with a sticker or on the metal edge where the ports are. usually it was a 4 digit number. repartee is a great product, for sure. what type of phone system is it?

Re: Active Voice Repartee VM jsaad #600477 05/05/16 09:42 AM
Joined: Jun 2012 Posts: 23 Long Island, NY takxvm Member
takxvm Member Joined: Jun 2012 Posts: 23 Long Island, NY	Thanks, I'll over and check. Maybe the sticker fell off. It is a Definity phone system. Just like to thank you for your help and also Scott from WellComm who called me trying to help. Everyone on this forum is fantastic and thank you for your help and support. Really appreciate it. Too bad you are not in the NY area. Thanks again, I'll try it and post the results if it helps someone else.

Re: Active Voice Repartee VM takxvm #600488 05/05/16 02:29 PM
Joined: Jun 2012 Posts: 23 Long Island, NY takxvm Member
takxvm Member Joined: Jun 2012 Posts: 23 Long Island, NY	Thank you, I found the 4 digit number on the side of the card. It was right in front of me, but I was typing the AT&T also. I got the system to work. I appreciate all of those who helped me out, I couldn't have done it without you. If anyone needs a hand with an Active Voice Repartee running on OS/2, let me know Thanks again

Re: Active Voice Repartee VM takxvm #600520 05/06/16 02:24 PM
Joined: Jun 2012 Posts: 23 Long Island, NY takxvm Member
takxvm Member Joined: Jun 2012 Posts: 23 Long Island, NY	One more item, if I may: I set up the voicemail but when transferring from the opening greeting to an extension, we used to hear the phone ringing. Now we don't hear anything for about 25 seconds. Is there a way to add the ringing noise or music so people don't think the system disconnected them. Thanks alot

Re: Active Voice Repartee VM takxvm #600559 05/09/16 08:26 AM
Joined: Apr 2005 Posts: 2,518 Likes: 3 St. Louis, Mo 63025 dans Member
dans Member Joined: Apr 2005 Posts: 2,518 Likes: 3 St. Louis, Mo 63025	Active voice might be set to supervised transfer if so change to un-supervised. We get old too soon, smart too late

Re: Active Voice Repartee VM takxvm #600586 05/09/16 02:31 PM
Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA phonemeister Moderator-Toshiba
phonemeister Moderator-Toshiba Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA	In the mailbox settings, set Release to yes.